Earlier quoted context omitted.
You'd have to go back to the early-mid 90s for bulletproof printers that never complained and did not require (or even encourage) installation of horrible software. HP also made good oscilloscopes, gas chromatographs, and the like, but of course those weren't shiny enough to keep on making.
Technically the HP division for oscilloscopes and ee equipment still lives on via Siglent/Agilent/whatever name they're calling it now. Does anybody know why their test instruments division was spun off in the 90's? Was it to cut down on bureaucracy, or to "reinvent" the company for the digital age, or something else?
Profit, but no growth.
All the manufacturers of test equipment have the same issues: the number of people who need test equipment is effectively fixed and costs are mostly all customer support.
So, there is this gulf from the $25,000 category (okay, we make enough profit per sale to allocate a couple of hours of a real human to talk to you).