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Their status page says > Weâre experiencing network issues with several providers. Get updates on fastmailstatus.com as the situation progresses. (including the quirks characters, copied directly). That implies the outage isn't universal, and some ISPs/locations may not be affected. Is anybody able to access through a particular VPN (or country)? If so, posting that here could help others get access to their inboxe…
It's particularly annoying that it's a partial outage and our main 66.111.4.x range is the most affected (I suspect because it runs through DDoS protection that our more hidden ranges don't) so most our monitoring is running just fine, but customers can't get in. And it would take an hour (thanks "sensible" DNS timeouts) to move the traffic with the knobs we have access to.
Good news! Mail access has been restored for users on some major networks. We apologize to those customers who still cannot reach their Inboxes - we're working to restore full access as fast as we can. No mail has been lost during this downtime. https://www.fastmailstatus.com
3:09 AM - 1 Aug 2018
No data lost, and the servers themselves have been happily humming along the entire time, so we don't even have filesystem checks to worry about.
And... we appear to be back :) Far out. Stay tuned for a blog post about this later. No data lost, and the servers themselves have been happily humming along the entire time, so we don't even have filesystem checks to worry about.
Congrats and thanks, good luck with the search for another upstream or two :)
Earlier quoted context omitted.
I find it a bit concerning that they don't have a backup provider.
Yeah I'd have expected them to have multiple upstreams and an ASN to announce their IPs but apparently they don't. Pretty odd.