Amazon Dark Patterns

Post by y4mi » Tue, Jul 31, 2018, 4:03 PM UTC

_b8r0 wrote: post #25

2T1Qka0rEiPr wrote: post #3

Having recently unsubscribed from Prime, I can say their dark patterns don't stop there. About 5 pages to complete the process, in which the CTA to confirm bumps around the page, gets less prominent, and is given such lousy loss-aversion labels as "Give up my prime benefits".

Strangely it wasn't so bad for me, I live in the UK. I wonder if EU rules are different? I have to say for all the people complaining but still staying with Amazon, there's a simple solution that will force their hand if enough people act: Stop buying from them. Personally I cancelled my Prime subscription because no service is worth enough to me to force other human beings to pee in bottles to avoid work breaks for…

Post by mrtksn » Tue, Jul 31, 2018, 4:06 PM UTC

_ea1k wrote: post #177

mrtksn wrote: post #175

Earlier quoted context omitted.

Any sources on your claim that they are actively trying to solve that problem and that they are failing at it?

https://www.bloomberg.com/news/articles/2016-11-28/amazon-ge... among others. I don't think they can really solve it without a complete top-to-bottom shift in how they track and inventory products internally. Most of the fixes that I've seen proposed just lead to the vendors and merchants gaming the system in different ways.

Post by delecti » Tue, Jul 31, 2018, 4:15 PM UTC

SamuelAdams wrote: post #111

seren wrote: post #60

Prompted by this post, I wanted to check what happened to the 1-star review I have left 6 months ago. (Product worked for 3 days and then stopped, and after a replacement, the same thing happened). Sure enough, I have 0 comment in my profile, and I just checked, it has also disappeared from the product page. This is shady as hell, because I am 100% sure I wrote this review. I even wrote it twice, once on amazon.com a…

Consider the other side of this argument: should reviews be timeless? Many times a (good faith) vendor will make small, incremental changes to a product that addresses concerns that low-star reviewers point out. However, the product page remains the same - it does not distinguish between "Seattle Coffee Beans - Batch A" and "Seattle Coffee Beans - Batch C". It simply says "Seattle Coffee Beans". So if you leave a rev…

Post by pnathan » Tue, Jul 31, 2018, 4:45 PM UTC

tk75x wrote: post #101

Whenever I see one- or two-star reviews on Amazon (or Newegg) I make sure to read as many of them as possible to gauge what the problems with the item might be. This allows me to judge whether the people reviewing the items are overreacting or if there is a legitimate defect common to all the reviewers. The fact that Amazon is removing or not posting critical reviews in the first place is a red flag for me personally…

Post by MadWombat » Tue, Jul 31, 2018, 4:58 PM UTC

ashelmire wrote: post #90

carlmr wrote: post #57

Earlier quoted context omitted.

To a certain degree. There really should be two ratings. Shipment rating and product rating. I don't want to get a TV that gets shipped badly, sure. But if the only problem with shipping is that it is slow, maybe I'm still interested in the product because I don't get it anywhere else and I can wait. In that case I'm mostly interested in the product review.

Which is why you, as a human, can read the review and ignore the part where a reviewer says “the shipping was slow”. I recently ordered a poster through Amazon. They sent me the wrong item 3 times . I gave up. And I can’t post a negative review despite it clearly being Amazons fault (not the shipper). I tried. Couldn’t. At least they have excellent customer service, they didn’t jerk me around and each resolved the is…