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Slack Is Buying HipChat from Atlassian

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Re: Slack Is Buying HipChat from Atlassian

#621

Post by qaq »

BjoernKW wrote: post #605
jillesvangurp wrote: post #573

Earlier quoted context omitted.

On premise is apparently not big enough as a market for Atlassian. This does not surprise me: it needs a lot of hand holding; and saas gets you revenue much cheaper because you get economies of scale and much less support headaches. On top of that people get stuck on old versions of your product, which you then need to support as well because they payed you a premium for it. With SAAS you just have one version to wor…

> Compliance issues can be addressed in the cloud as well. Absolutely. Depending on how an organization manages its own IT security, data can even be more secure in the cloud than it would be on premises. Decent providers like Atlassian invest in their IT security and employ dedicated security experts, something that can't be said of all organizations that host their software on premises. However, I think in some cas…

They also become much more attractive targets for APT since compromising say Slack is way more interesting than some avg. mid size shop.

Re: Slack Is Buying HipChat from Atlassian

#622

Post by BjoernKW »

qaq wrote: post #621
BjoernKW wrote: post #605

Earlier quoted context omitted.

> Compliance issues can be addressed in the cloud as well. Absolutely. Depending on how an organization manages its own IT security, data can even be more secure in the cloud than it would be on premises. Decent providers like Atlassian invest in their IT security and employ dedicated security experts, something that can't be said of all organizations that host their software on premises. However, I think in some cas…

They also become much more attractive targets for APT since compromising say Slack is way more interesting than some avg. mid size shop.

It depends on what an attacker is after.

For the average mid-sized shop that's probably true. However, it's usually larger organizations that worry about storing data in the cloud.

For these organizations and attacks specifically targeted at one of them, I suppose that in order to access vital company data both social engineering and hacking an internal system are much more effective attack vectors than gaining access to a third party system.

Re: Slack Is Buying HipChat from Atlassian

#623

Post by time0ut »

This is disappointing. Our compliance department requires an on prem solution. I don't necessarily agree, but convincing them is a challenge. We've been using RocketChat. The experience has been great, but it's becoming more critical to our business and harder to manage. We were starting to look at HipChat as a replacement as we already have a large Atlassian deployment. Maybe Mattermost is worth a look?

Re: Slack Is Buying HipChat from Atlassian

#624

Post by me551ah »

ironjunkie wrote: post #165

When is this overhype for Slack going to stop? It is a chat application with a slightly improved UI like it existed 30 years ago. This is a step in corporate IT that I really cannot fully understand. It seems that every company//startup has to use slack nowadays to pretend to be cool again. Everytime I have a serious conversation about the productivity gains or losses of Slack though, it is pretty clear to me that it…

Applications like slack/flock/microsoft teams work because they integrate all of the apps/third party websites that you would use. So instead of checking multiple websites in a day for updates ( crashes on crashlytics, new reviews on play/app store, new pull requests on github , new task in JIRA etc), you can get realtime updates for them in one tool.

A lot of conversations which happen in a workplace revolve around these tools, and have updates in one place not only save time but also encourage conversations around these updates.

Disclaimer: I work for Flock, an alternative to Slack. We are currently rated as #1 slack alternative on Product Hunt and PC Mag.We have a import tool so that you can import all of your data from HipChat on to Flock.

Re: Slack Is Buying HipChat from Atlassian

#625

Post by Arkanosis »

nyconyco wrote: post #600
Arathorn wrote: post #571

Earlier quoted context omitted.

a 10 active user Synapse should use about 1GB max, so unsure what’s up with the earlier post. The reason it’s currently so much heavier than XMPP is that resource usage scales with the size of rooms being participated in, not the number of connected users - and we aggressively cache those rooms in RAM. However, 100MB is a much more sensible target and we’re busy optimising to try to shrink things down.

Maybe you want to see the preview of our work in progress? https://nayego.net/ Open Source, real Open Standards, mature technology, decentralised/federated/distributed, and a great UX. Fit for orgs with external partners, providers, customers, freelances, remote and home office workers...

I might have missed something, but your website doesn't provide much information, and I've been unable to find any elsewhere (only an empty GitHub repository).

edit: btw, the number of comments you've made in this thread to “sell” your solution is… abusive?

Re: Slack Is Buying HipChat from Atlassian

#626

Post by me551ah »

jawilson2 wrote: post #258
apple4ever wrote: post #130

Earlier quoted context omitted.

We use Slack now, and are looking to migrate to Mattermost (since we run GitLab already). We don't want to pay the price we'd need to pay to keep Slack, and plus we want to host our own.

We moved from Slack to Mattermost, and Mattermost is garbage. Messages are delivered late (by hours), if ever. You don't get notifications correctly. It takes seconds (more than 10 sometimes) to load a page. Sometimes the page goes blank. Much of our office has reverted to email and phone calls for many things that would have worked fine with Slack.

Doing on premise is hard. Office networks have firewalls with not so great configurations. Mobile networks can be incredibly flaky and unless you have geographically distributed servers it's hard to guarantee latency and performance. While building Flock , we faced multiple issues with firewalls which took us a great deal of time to tackle to ensure that notifications work well ( We ditched TCP with TLS and came up with our own protocol similar to Facebook zero which relies on shared secured key for encryption). Cloud based solutions are much easier to set up and much more reliable compared to on premise solutions , which is another reason why Atlassian also created Hipchat cloud and Confluence cloud.

Disclaimer: 
I'm from Flock ( https://flock.com ) . It’s currently rated the #1 slack alternative on PC Mag(https://goo.gl/eGZqH8). We've also created a tool to help you quickly import all your team data from HipChat to Flock in case you're interested in trying us out. Please let me know if you have any queries !

Re: Slack Is Buying HipChat from Atlassian

#627

Post by zbentley »

achow wrote: post #570
ghein wrote: post #215

Earlier quoted context omitted.

It's the only way to run a business. Everyone has different needs, different existing environments, different service expectations+++ So you can't effectively stick to one price for the "large" tier. Given the differences in complexity and capacity consultants are needed. Startups can't build in-house service teams - the economics are misaligned. Not that you can get away from consultants if you buy from Salesforce,…

Yes. But one can easily find creative solutions. Why not communicate using a made-up or real life anonymized case-study? Example: For people organization, with an environment of type , it typically costs per user. To be really effective give 2, 3 such example scenarios. Potential customers would be more than happy to extrapolate from this data to start their internal discussions.

> Potential customers would be more than happy to extrapolate from this data

s/extrapolate from/fixate on/.

Seriously, even made up "anchors" for potential enterprise pricing have a tendency to really severely mess up purchase negotiations--for both the vendor (losing them sales when the customer says "it's going to cost four times the example number for a company our size because we need it to integrate with our bespoke, ancient CMS/IAM solution? Hard pass!") and the customer ("this was supposed to be a productivity adder, but since it won't integrate with our bespoke, ancient CMS/IAM solution at a price we can afford, we'll have to train everyone on new processes and duplicate data/access credentials all over the place, making it a time waster and security hole.").

Number of employees and environment type (whatever that means) are not indicative of enough common scenarios in the large-enterprise space to be used to automate pricing decisions.

That's not a statement in favor of opaque pricing or service-provider-highway-robbery; just an observation of the real complexities of big (and often old), unique businesses.

Re: Slack Is Buying HipChat from Atlassian

#628

Post by it33 »

it33 wrote: post #509
solatic wrote: post #107

Huge problem for on-prem Hipchat customers. Plenty of customers out there not willing to put all their internal communications on the other side of their firewall, and now have to migrate. Slack doesn't have an on-prem option. Microsoft Teams doesn't have an on-prem option. What are enterprises supposed to use, RocketChat? Matrix? With no clear migration path? Really poor move on Atlassian's part. It would be one thi…

Mattermost CEO here. We're thinking of offering a special package for HipChat customers who want to stay on-prem using Mattermost. It's perhaps a mix of services, migration/import assistance and possibly a discount to our commercial version. Would such a package be interesting? For anyone who'd like to discuss outside of HN, please feel free to mail us at info at mattermost.com

FYI, we've posted the idea of a HipChat migration package to Mattermost on Medium to hear more feedback: https://medium.com/@mattermost/migrating-end-of-life-hipchat...

Re: Slack Is Buying HipChat from Atlassian

#630

Post by zbentley »

qaq wrote: post #621
BjoernKW wrote: post #605

Earlier quoted context omitted.

> Compliance issues can be addressed in the cloud as well. Absolutely. Depending on how an organization manages its own IT security, data can even be more secure in the cloud than it would be on premises. Decent providers like Atlassian invest in their IT security and employ dedicated security experts, something that can't be said of all organizations that host their software on premises. However, I think in some cas…

They also become much more attractive targets for APT since compromising say Slack is way more interesting than some avg. mid size shop.

I think you're right in general, but it's also worth noting that on-premise software stacks are still very attractive targets; companies may be running old versions with vulnerabilities, so attacks are both easier and can continue for longer--one site patched the vuln? On to the next one; just move down the "customers that use us" list on the provider's sales page.
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