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Their prices are not too bad anymore. They usually are about the same as online prices and returns are easier in store, so I have got a few things from Best Buy. Most recently a Macbook for my wife was $50 cheaper in Best Buy vs in the Apple store.
Recently purchased a MBP from Bestbuy. The first one I received had noticeable back light bleeding near a screen corner. Walked back in the store the next day to return. The process from an online retailer would have taken weeks.
Then, after getting the product, no worries about it being counterfeit - like the pants I bought from Amazon, sold as adult pants but must have been children's pants, as my foot wouldn't fit through the leg.
When I go in Best Buy, the only people in there are old Boomers and boy do they love Best Buy and talking to the workers there. That generation has nothing but problems with their devices, it's like a mini game for them.
This isn't a generational thing. I know folks from all generations who have trouble with technology. Sometimes this is because things really are broken. It's not like a lot of things are high quality. Sometimes it's because stuff is hard to use. For those of us in tech we have a higher tolerance for learning pain and have enough understanding stuff is easier to pickup. For many others the UX is just painful to learn.
Poking at this as a generational thing can cause us to miss some other underlying issues worth paying attention to.
Ordered online, chose to pick up in store.
Drive 35 min to store
Pickup process takes 10-15 min
Drive 35 min home.
Left after dinner, was watching it that evening.
The only condition that would have prevented me from using this model would be traffic, as it could extend the trip by 60-90 minutes and would also increase my stress significantly.
Whereas Amazon would take 2-3 days (maybe more) and I'd be shitting bricks worrying about it getting damaged and being forced through the horrors of shipping a return.
Why should it be dead? Poor management and bad money practices of some other competitors does not mean the retail segment is dead. Just that over leveraged companies are risky. No?
Why should it be dead? Poor management and bad money practices of some other competitors does not mean the retail segment is dead. Just that over leveraged companies are risky. No?
I can't speak for the Geek Squad (as I have never needed to use them), but they price match to Amazon (and several other online stores), and will generally have what I am looking for (at least for consumer electronics). I know that I will get it that day (vs. Amazon's "two day shipping" that regularly turned into three or four days) at an Amazon price, it will certainly NOT be a counterfeit, and I don't have to give…
I find this experience interesting. Here in the UK amazon offers next day delivery (and in same cases, same day delivery), and often delivers next day even when they don't claim they will.
I have had problems with counterfeits though.
I can't speak for the Geek Squad (as I have never needed to use them), but they price match to Amazon (and several other online stores), and will generally have what I am looking for (at least for consumer electronics). I know that I will get it that day (vs. Amazon's "two day shipping" that regularly turned into three or four days) at an Amazon price, it will certainly NOT be a counterfeit, and I don't have to give…
What used to be a sure thing from Amazon, I now just think of as "maybe".
Having said that the crazy mess (tiny isles and disorganized) and $20 USB cables were Best Buy stores made me give up on them a long time ago. I've visited a few times recently to hopefully get a look at some laptops, but they always only had a collection off odd models and wonky specs.