This analysis is simplistic. Correlated failures are common in drives. That could be a power surge taking out a whole rack, a firmware bug in the drives making them stop working in the year 2038, an errant software engineer reformatting the wrong thing, etc. When calculating your chance of failure, you have to include that, or your result is bogus. Eg. Model A of drive has a failure rate of 1% per year, but when fail…
Your math is completely wrong. In reality 92% of customers suffer no data loss.
The chance of a file having 4 failed drives (16 good drives) is: .03^4 = 0.00008100%
The chance of a file being irrecoverable is the chance of having 4 or more failed drives: .03^4 + .03^5 + .03^6 + ... = 0.00008351%
The chance of a file being recoverable is: 1 - .03^4 - .03^5 - .03^6 - ... = 99.99992151%
The chance of a customer's 100k files all being recoverable is: (1 - .03^4 - .03^5 - .03^6 - ...)^100000 = 92.0%
Therefore only 8% of customers encounter one or more 8MB file that is irrecoverable.