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What travel insurance really means

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21–30 of 186 posts

Re: What travel insurance really means

#21
post #16

damn lets upvote this. This horrible company needs the bad PR.

Might be a silly question, but how do you even know he bought insurance from Insure and Go? You’re awful quick to want to shame “this horrible company.”

Let me ask you this: how much would you bet that he didn't?

Because I'd be willing to bet $100 that he did.

Am I sure? No. It is impossible to be sure. But I think it's highly likely considering the detail of the article and my difficulty in imagining why he'd put so much effort into a lie that could land him in hot water.

So, let's dump the idea that people can't take action no matter how small unless we are 100% sure of something. Almost nothing is 100%.

But things can be likely. Put your money where your mouth is.

If we get enough people in the pool, perhaps we can cut in the author of the article in return for documentation.

Re: What travel insurance really means

#24

Looks like they wanted him to use NHS, unless he was dying. Luckily, I live in America, where no travel insurrer will ever tell you to return to as costs will increase by 40x.

I think they would still tell you to return, since any costs in the US would be paid by your regular medical insurance, not your travel insurance.

Re: What travel insurance really means

#26
Question for those who might know about this:

If I find myself in a similar situation as in this article, is there some sort of "insurance professional handler" laywer kind of guy you can hire so that he does what is necessary and who knows all the traps, so that you have good chances of being covered?

Re: What travel insurance really means

#27
post #5

Earlier quoted context omitted.

I think it depends on where you live and what kind of insurance it is. In Canada I've had zero problem making claims against health, dental, car, and home insurance. But pet insurance dragged their feet every step of the way on a very obviously valid claim. Definitely have no evidence but my first Avenue of thought is that pet insurance is probably less regulated.

>Canada See this CBC Marketplace piece on travel health insurance. https://youtu.be/G08phgECt3I Basically, from what I recall, those medical forms are impossible to fill out correctly and they are used to deny claims.

Too late to edit, but after skimming through it a second time, here's the issues laid out in the piece:

They make you fill out medical forms that are written by lawyers and for lawyers. Any minor mistake on the form is grounds for denial for any claim. So if you forgot you stubbed your toe 11 months ago, your aneurysm isn't covered. For one man interviewed they used unintentionally undisclosed GI bleeding to deny his claim for a heart attack. Even though his GI bleeding had nothing to do with his heart attack.

The form is impossible to fill out 100% correctly 100% of the time. The issues are:

-Patients, especially the elderly, a unaware or forget some things in their medical file, or the doctor explains things a different way than the form asks.

-You have to read the fine print of all of the definitions because they have "gotcha" clauses, such as the definition of "cardiac treatment" including diagnostic tests that didn't result in any diagnosis.

-Travel agents/salespeople give incorrect information to people who have questions about the form, even though they aren't authorized to give any information or assistance.

They suggest contacting your doctor if you have questions filling out the form but even if you were a doctor with full access to the patient's medical file, the doctor might still get the "legalese" wrong.

Re: What travel insurance really means

#29
This approach by the company is not surprising at all.

I have family in Canada who come and visit the US. They buy the insurance. One of them had a heart attach while in the US. Insurance paid something like $50,000 to put them on a private medical jet back to Canada. Far cheaper than having the care in the US.

Re: What travel insurance really means

#30

This is why it's important to read the policy itself, not just the marketing materials. Usually they have the specific details of what you have to do and what you're entitled to receive. The insurer definitely didn't handle it well but it would have gone much smoother if the expectations were properly set by reading the policy. The travel insurance that comes for my credit card for example makes it quite clear that y…

in most cases, they'll opt to have you repatriated for care in your home country.

Yes; and that's a shitty thing to require when the person has a broken rib and a detached fingertip and is 20h+ away from the home country.

The problem wasn't that he didn't know the policy, it was the policy itself.

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