Earlier quoted context omitted.
That's a good read. I feel like the "customer is always right" mentality does quite a bit of harm to OSS support. Also reminds me of that dev (who I can't seem to search up) who had their email printed as part of a open-source software license in a car manual and would get ridiculous email from people who had car trouble.
> "customer is always right" mentality does quite a bit of harm to OSS support. It goes both ways. All too often people promote their new library on HN and Reddit, wait until a bunch of people are using it as a dependency, and then abandon it without even telling anyone whether or not it’s abandoned.
I dont want to know, how much of core infrastructure is resting on the shoulder of overworked and burned out BDFL. This isnt a ego complex in most cases, but the knowledge that without someone with their commitment working at the project it will crumble.