Ask HN: What are you using as an issue tracker in 2018? • Hacker News Board

Re: Ask HN: What are you using as an issue tracker in 2018?

#11

Post by bluem-ap » Mon, Jul 09, 2018, 6:39 AM UTC

Was happily using Bugzilla but the company decided to switch to Jira and it's unpleasant to put it politely.

One of my main gripes is the ability to atomically update an issue vs incremental updates. For example, Bugzilla allows you to edit multiple fields then hit commit to save, Jira on the other hand applies changes automatically when you edit certain fields (e.g. assignee). This causes people problems (person gets assignment email before the comment about why it was assigned to them has arrived or vice versa), and automation problems (if you have anything driven by receipt of the emails, you now need to collate many before action can be taken). It may well be possible to configure Jira in a way that's more useful to us, but sadly we've got one mega instance that's supposed to be all things to all people and as such, doesn't do many things well!

Used Redmine before Bugzilla and thought that was pretty good.

Re: Ask HN: What are you using as an issue tracker in 2018?

#12

Post by danielcb » Mon, Jul 09, 2018, 6:47 AM UTC

There's also taiga [1]. More or less an open source clone of jira.

[1]: https://taiga.io/

Re: Ask HN: What are you using as an issue tracker in 2018?

#13

Post by christefano » Mon, Jul 09, 2018, 7:10 AM UTC

Redmine. With some setup, it’s easily the most powerful, customizable, and intuitive issue tracker I’ve used so far, and it meets my needs for a self-hosted solution. I recommend checking out the following plug-ins:

Redmine Mentions https://www.redmine.org/plugins/redmine-mentions

Redmine Banner https://www.redmine.org/plugins/redmine_banner

Redmine Slack https://www.redmine.org/plugins/redmine-slack

I’m partial to the Agile, Checklists, CMS, and CRM plug-ins from RedmineUp, too. I think they’re essential. There are both free and “pro” versions:

Redmine Agile https://www.redmine.org/plugins/redmine_agile

Redmine Checklists https://www.redmine.org/plugins/redmine_checklists

Redmine CMS https://www.redmine.org/plugins/redmine_cms

Redmine CRM https://www.redmine.org/plugins/redmine_contacts

We still use GitLab, just not for issue tracking anymore. At the free and lower-cost tiers, GitLab lacks a bunch of issue fields (they seem to prescribe using tags for things like priority), and very annoyingly GitLab’s agile board cannot display issue cards from multiple projects simultaneously on one board.

Re: Ask HN: What are you using as an issue tracker in 2018?

#14

Post by strzibny » Mon, Jul 09, 2018, 7:30 AM UTC

GitHub issues at current work. For personal projects everything really (Gnome To Do included). I was always wondering how would Basecamp compare but never had a chance to try it (and no I am not spending $100 for my own private Bc). I would also like to see some kickass theme for Redmine.

Re: Ask HN: What are you using as an issue tracker in 2018?

#15

Post by corobo » Mon, Jul 09, 2018, 7:30 AM UTC

maelkum wrote: post #10

In a true hackerish style, I rolled my own solution: https://github.com/marekjm/issue Back in 2015, I decided that all the issue tracking systems I knew are too heavy-weight. I don't need kanban, agile, or any other buzz - I just need a simple tool to track my issues. I had several requirements: 1/ it must work off-line, 2/ it must be distrubuted (to allow many people working simultaneously on their off-line clones),…

It took me far too long to realise deadbeef was your example issue ID and not a username or something. Maybe I'm a little slow or maybe it's a lack of coffee.

Re: Ask HN: What are you using as an issue tracker in 2018?

#16

Post by pcan77 » Mon, Jul 09, 2018, 7:39 AM UTC

For personal projects, definitely Trello!

Re: Ask HN: What are you using as an issue tracker in 2018?

#17

Post by hamandcheese » Mon, Jul 09, 2018, 7:45 AM UTC

I previously have enjoyed using ZenHub — it’s a browser plugin that makes GH issues actually useful.

Reasons I like ZenHub:

- everything is just a GitHub issue

- one less login

- GH issues put the content front and center, and let you use markdown. Other issue trackers do a poor job at visually distinguishing the issue metadata and the actuall report.

- Comments are big, first class citizens.

- much lower learning curve compared to Jira, imho.

Re: Ask HN: What are you using as an issue tracker in 2018?

#18

Post by thomas-b » Mon, Jul 09, 2018, 7:48 AM UTC

I've used a lot of Redmine, Phabricator and Jira. Redmine feels really old and dealing with upgrades that will necessarily break one of the plugin needed to make it decent is painful. If you don't touch it, it works just fine though. Phabricator is really cool, requires some good tech knowledge to administrate, biggest pain point was the ci cd apps that were more complex than the rest. Jira is what I'm currently using, works great for all but your Jira admin will decide of your happiness, a bad setup with bad workflow will kill productivity.

Re: Ask HN: What are you using as an issue tracker in 2018?

#19

Post by vaceletm » Mon, Jul 09, 2018, 7:51 AM UTC

If you're looking for a powerful tracking system, I'll recommend Tuleap[1] and esp. the "Trackers"[2]. If you need to build custom workflows or to adapt tool to an existing internal workflow, it's a tool of choice. We (I'm part of the dev team...) make a strong stand to make the tool adaptable to organizations instead of forcing orgs to adapt to the tool. Oh, and it's open source ;)

[1] https://www.tuleap.org/ [2] https://www.tuleap.org/features/issue-tracking

Re: Ask HN: What are you using as an issue tracker in 2018?

#20

Post by dewey » Mon, Jul 09, 2018, 8:00 AM UTC

Gitlab, has everything I/we need and having everything in one place. Bundled with Slack notifications is also great to provide status update to non-technical users who don’t necessarily have Gitlab open all the time.