191–200 of 554 posts
My trick to avoid the long retentions go around is to tell them I'm leaving their service area. Why are you looking to cancel your phone plan? Leaving the country. They know they can't win me over and so they don't even try.
For places that require a phone call I came up with a trick to cancel via email. If they reply back via email and say I have to call them, I tell them I'm deaf and can't talk on the phone. Works every time.
but would not that make you feel a little guilty as you are lying to the person just to cancel a subscription?
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Finally! It's nice to see an attempt at a level-headed response, and from the person it was actually directed to (and that you had actually put thought into this). Funny enough, though, no one's actually answered the question I actually asked, which I still have... which is whether this is legal?
Why would it be illegal ? Unless it's written in to a law as something you can't do, it's by-default legal; and why would someone write a law saying that you couldn't pretend to be deaf?
IANAL.
Honestly, it always seemed to me that it was actually easier to cancel than the sign up.
Ring (the video doorbell) is exactly like this and I haven't gotten rid of my subscription because I keep forgetting and their hours are like 9 to 5pm. Hopefully this changes so that I can get rid of that crap.
As long as it's not a Spotify subscription :)
I was actually cancelling to re-sign-up using a non-Facebook account as a paid subscriber..
Add silly friction and you get -1 customer.
One of the philosophies at Netflix was that it should be as easy to cancel as it is to sign up, because you should respect your customers enough not to annoy them into keeping your service. Honestly, it always seemed to me that it was actually easier to cancel than the sign up.
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I did think about this, but I don't really think I'm taking anything away from the actually deaf. It's not like a parking space where if I park in it, then it's unavailable for a handicapped person. There's someone's job to handle these requests and they have a limitless capacity. If anything, it actually takes less company man hours to respond to an asynchronous email request than a synchronous phone request. I agre…
First of all, I agree. Yet I think I have a stigma claiming illness or disability... don't know. So, next time I'm going to try this: I am a foreigner and have serious issues understanding spoken English. Please avoid calling me and let us try to resolve the issue over email.