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I wish this applied to banks too. I tried to pay off my mortgage this week and I had to go to a physical bank and handle them a check for seven hundred dollars. So stupid.
Earlier quoted context omitted.
I cancelled my Comcast service online. I DM'd @comcastcares on Twitter and they gave me no trouble whatsoever. I never spoke to a customer retention specialist or whatever they call those people these days.
I used their web-based chat and had a surprisingly easy time.
But still, I'd prefer to use a simple web form to cancel service rather than sit through a 15 minute chat session
While I like the spirit of this law (rare for me with CA laws), I expect it to be ruled unconstitutional as attempting to regulate interstate commerce, whose so jurisdiction is under US Congress.
Maybe it's just wishful thinking but that's my $0.02.
The New York Times doesn't allow you to cancel your subscription online.
Interesting. I had subscribed via Amazon for Kindle and did it automatically. I wonder if the same thing would be true if you bought your subscription through the app.
However I bypassed this by subscribing with amazon where i can cancel subscription online.
I recently had to cancel an ongoing subscription I had with Equifax, which requires you to call by phone. Unbelievably frustrating. I had to dial the service at least 10 times. Each time, the automated responder would make me go through a very slow menu selection process, only to randomly fail to acknowledge either my correct SSN or zipcode or street number, which I entered using a keypad. As a consumer, I've had to…
Please listen closely, our menu options have changed
You are missing the "as". Please listen closely, as our menu options have changed. I know it by heart and can hear the same voice over and over again in my head. Crap!
Earlier quoted context omitted.
Certified mail letter saying that you want to cancel?
There's a thought. The evil of IVRs goes far beyond cancellations, though. Warranties, insurance claims, anything where the company "wins by default" admits labyrinthine IVRs as a dark pattern, and some of those are "interactive" enough that certified mail winds up introducing as much friction as the IVR itself.