Comcast and Verizon will be upset
I cancelled my Comcast service online. I DM'd @comcastcares on Twitter and they gave me no trouble whatsoever. I never spoke to a customer retention specialist or whatever they call those people these days.
California law requires businesses to let you cancel your subscription online
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Re: California law requires businesses to let you cancel your subscription online
#12For places that require a phone call I came up with a trick to cancel via email. If they reply back via email and say I have to call them, I tell them I'm deaf and can't talk on the phone.
Works every time.
Re: California law requires businesses to let you cancel your subscription online
#13I recently had to cancel an ongoing subscription I had with Equifax, which requires you to call by phone. Unbelievably frustrating. I had to dial the service at least 10 times. Each time, the automated responder would make me go through a very slow menu selection process, only to randomly fail to acknowledge either my correct SSN or zipcode or street number, which I entered using a keypad. As a consumer, I've had to…
We really need some kind of consumer protection against IVR gauntlets.
Re: California law requires businesses to let you cancel your subscription online
#14I recently had to cancel an ongoing subscription I had with Equifax, which requires you to call by phone. Unbelievably frustrating. I had to dial the service at least 10 times. Each time, the automated responder would make me go through a very slow menu selection process, only to randomly fail to acknowledge either my correct SSN or zipcode or street number, which I entered using a keypad. As a consumer, I've had to…
We really need some kind of consumer protection against IVR gauntlets.
Certified mail letter saying that you want to cancel?
Re: California law requires businesses to let you cancel your subscription online
#15Comcast and Verizon will be upset
I cancelled my Comcast service online. I DM'd @comcastcares on Twitter and they gave me no trouble whatsoever. I never spoke to a customer retention specialist or whatever they call those people these days.
I used their web-based chat and had a surprisingly easy time.
Re: California law requires businesses to let you cancel your subscription online
#16For places that require a phone call I came up with a trick to cancel via email. If they reply back via email and say I have to call them, I tell them I'm deaf and can't talk on the phone. Works every time.
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Re: California law requires businesses to let you cancel your subscription online
#17The New York Times doesn't allow you to cancel your subscription online.
Re: California law requires businesses to let you cancel your subscription online
#18OK now here's an excellent use for Google Duplex. Using a robot to fool a person: annoying. Using a robot to fool someone annoying: fine!
Re: California law requires businesses to let you cancel your subscription online
#19I recently had to cancel an ongoing subscription I had with Equifax, which requires you to call by phone. Unbelievably frustrating. I had to dial the service at least 10 times. Each time, the automated responder would make me go through a very slow menu selection process, only to randomly fail to acknowledge either my correct SSN or zipcode or street number, which I entered using a keypad. As a consumer, I've had to…
Please listen closely, our menu options have changed
Re: California law requires businesses to let you cancel your subscription online
#20Earlier quoted context omitted.
We really need some kind of consumer protection against IVR gauntlets.
Certified mail letter saying that you want to cancel?
There's a thought. The evil of IVRs goes far beyond cancellations, though. Warranties, insurance claims, anything where the company "wins by default" admits labyrinthine IVRs as a dark pattern, and some of those are "interactive" enough that certified mail winds up introducing as much friction as the IVR itself.