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Massive Comcast Outage Hits the US

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Re: Massive Comcast Outage Hits the US

#61

Earlier quoted context omitted.

Yeah and then most Customers still have no alternative.

As a non-American, I find to hard to grasp how a country that places super high priority on access to choices and options can get stuck with just two major parties and just ONE ISP (in most places, that is).

If the strong can't choose to shit on the weak, what's the point?

Re: Massive Comcast Outage Hits the US

#62
post #27

I use them at work and home (no choice). From a technical perspective, Comcast is usually rock-solid for me. Sure it's expensive, and an absolute joke that I have to call every year to keep the discounts and a TV plan that I don't use, but I'll give credit where they have actually done a good job. I'd much rather a stable service that's a bit of a pain on the billing side than a terrible service that has a nice websi…

Yes, everyone loves to complain about the cable company but in my experience Comcast's network, technicians, and support people are the best in the business. You could not pay me to use CenturyLink, for instance.

Re: Massive Comcast Outage Hits the US

#63
post #44

> Customers were also taking to Twitter to reach out to the company about the possible outage. The company recommended that some users try checking the status center online, which would require an internet connection of some kind. Got to love you need internet to check the status of your internet :)

To be fair those customers were reaching out online via Twitter.

Re: Massive Comcast Outage Hits the US

#64

Well, we all know they’ll learn to do better because of this: they’ll take all that money from monthly fees and make sure to improve quality of service! Right? Nope. They’ll probably raise prices if anything, and receive no ill effects as a company for basically failing to provide what they happily accept money for. (Buried somewhere in an “update” to Terms of Service, they probably pardon themselves from exactly thi…

Why months of free service? It’s easy to just calculate the lost hours during the outage and compensate for that with maybe a multiple of 2x, or 5x or even 10x on the monthly bill. Multiple months of free service for an outage of a few hours just sounds like consumer greed.

And to take a parallel into the business world, usually you'd pay extra for lines with higher SLAs, and I bet most consumers wouldn't bother.

Re: Massive Comcast Outage Hits the US

#65
post #44

> Customers were also taking to Twitter to reach out to the company about the possible outage. The company recommended that some users try checking the status center online, which would require an internet connection of some kind. Got to love you need internet to check the status of your internet :)

[deleted]

Re: Massive Comcast Outage Hits the US

#67

On Comcast here in the bay area. Some sites are fine. Some are just gone. Luckily, my corp VPN endpoint is accessible, and if I VPN out, I can get to everything again.

This leads me to believe they are testing to see what they can get away with for fastlane access.

As much as I despise these companies, I wouldn't jump to that conclusion just yet. This would be an arrogant and very stupid move, even for Comcast. Doing something like this intentionally is just asking for legal ramifications. I think if they were to test fast-lane features they wouldn't do so by blacking out a huge percentage of their customer base.

Re: Massive Comcast Outage Hits the US

#70

Earlier quoted context omitted.

Yeah and then most Customers still have no alternative.

As a non-American, I find to hard to grasp how a country that places super high priority on access to choices and options can get stuck with just two major parties and just ONE ISP (in most places, that is).

We place super high importance on access to choices for yourself, not for others. rich people and businesses are on a higher tier as well.
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