Full disclosure: I used to work at PagerDuty and am a shareholder. These views are my own. Take this with appropriate salt. Congrats on the release. Looking at this, it’s difficult to determine how it’s different or why it’s better than PagerDuty, OpsGenie, or VictorOps. The page talks about a close integration with Slack, but it’s unclear what problem that solves for me wrt incident management. Note keeping / scribi…
With the other competitors I get the point of targeting smaller customers. With that said, I think a point might be missed with what I'm trying to accomplish with this initially: Context being lost through engineers finding things. Metrics, logs, traces, etc all don't tell a root cause when its a new incident. That's usually a human putting 2 and 2 together. When that happens it can be lost never to be seen again (the trail of tears getting to the solution).
This is a super early release and this feedback was invaluable so thank you very much! There are plenty of ideas I'll be implementing in the coming weeks now that this first release is finally out of the way.