I know a lot of people I know have seen this coming and in the past few years have either switched to Windows (creative types) or to Linux (developer types). It's fascinating to see Apple's fall from grace. They were once considered the go to hardware vendor in nearly every market segment, are now being easily passed by their competitors.
The figures don't show that, Mac sales are continuing to rise whilst the rest of the industry is in decline. There are clearly some vocal critics here, that isn't real evidence though.
From Apple's perspective, rising sales demonstrates that the criticisms are coming from a tiny discontented minority.
From my perspective, sales may be rising for many reasons, but these criticism don't bode well for the future. All these new Mac users will face the same problems, and that will slow replacement rate.