Earlier quoted context omitted.
> I still believe that face-to-face communication is the most efficient way to transfer information ... Why do people think this. For one thing, and I think it is most important, face to face communication does not give either parties time to think. It ends up with awkward, unproductive pauses. Face to face communication is great for small talk, chit chat and rumors. Not for communication backed by actual thought...
I’ve found face to face communication effective for resolving contentious disagreements and, as the parent said, difficult conclusions. I’ve seen things get a bit out of hand over email that then get resolved quite efficiently after a face to face. Live video chat is a good alternative, but I think more natural human empthay comes out in face to face experiences. People seem to understand the other side’s perspective…
I have observed the same. But 9 out of 10 times, it was because the losing party couldn't spend much time thinking about counter arguments.
So again, it cures the symptom, but it benefits only the person with the loudest voice in the room, and not the one with sound reason.
>People seem to understand the other side’s perspective more fully and confusions that can show up in email from things like poor word choice can be resolved...
Don't buy this either. As I said before, the "seem to understand" bit might come from the fact that people often does not express disagreement in face to face communication that often, because they didn't have time to think it through.
EDIT: This is assuming that the both parties in the discussion are more or less on the same level of competence. If the communication is going to be mostly one sided, then face to face communication (Like a teacher in a class room) is fine.