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The Psychology of Japanese Train Stations

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Re: The Psychology of Japanese Train Stations

#41

Anecdote time... Tokyo train stations kinda suck. Coming from a few weeks in Malaysia and Singapore, it was interesting to see just how little and how poorly translated English is there. (They speak Japanese and not English, but lets be honest about it being the lingua franca) It was VERY DIFFICULT to figure out how their train colors worked, how Orange gets to Blue (it's a connect, but a couple blocks away). That Gi…

I found it very easy and each time I’ve asked for assistance I’ve received it. The stations are always manned with several staff so help is always available. On the Tokyo subway all trains and maps, signage and in cabin screens provide English labelling. What more do you need ? Edit: I have to add, the fact the trains a almost perfectly ontime, with little wait between services, always designed to meet capacity, are…

There's a small learning curve but they do a great job on signage and maps.

I kinda feel bad asking for assistance in Japan. Most of the times I needed help they went way beyond my expectations to assist.

Re: The Psychology of Japanese Train Stations

#42

Anecdote time... Tokyo train stations kinda suck. Coming from a few weeks in Malaysia and Singapore, it was interesting to see just how little and how poorly translated English is there. (They speak Japanese and not English, but lets be honest about it being the lingua franca) It was VERY DIFFICULT to figure out how their train colors worked, how Orange gets to Blue (it's a connect, but a couple blocks away). That Gi…

I have some sympathy with this comment (although like other commenters I don't quite agree). I think some of this disconnect is cultural (or what you're used to). The most important thing to understand about Japanese trains is that there a many train companies. If you don't realise that, then you can easily get confused about the need to go to a completely different building across the road to get a transfer. Many st…

"Hell, the gas man would pass me on the street randomly, hand me my bill and expect that I would pay him on the spot. Different culture :-)"

That's weird. I mean, Japan is still cash-centric, but at least you can take your pile of cash to the combini to pay the utility bill. :-D

Was it one of those kerosene guys in the little muscial trucks?

Re: The Psychology of Japanese Train Stations

#43
I witnessed a group of 20+ Latin American tourists boarding at some station and then getting off at Shinjuku the other day. One of them held the train door with his body while all 20+ of them strolled in the train nonchalantly. Then the same door blocker proceeded to scream out instructions to the rest of the group. They did the same thing on the way out.

Usually there's a smooth flow of people entering and exiting as everyone seem to know where to go (left or right) because there are maps of train car # to every other station's exits on the line. While they were figuring out whether to go left or right on the platform, they were blocking everyone on that side of the platform right at Shinjuku (literally the busiest station on Earth).

There are dozens of lines criss-crossing the city and every one of them is running accurate to the minute. We take it for granted living here. But boy, when articles like this come around every so often, mind blown. I never gave the crowd behavioural aspect of this system much thought. But this article reminded me of that incident with the tourists. It's impressive how behavioural quirks of the commuters are critical to the overall efficiency of the system. (obvious in hindsight)

Thanks for sharing!

Re: The Psychology of Japanese Train Stations

#44

Reminds me of how NYC subway trains now have arrows on the floor of the train cars directing people to step further in instead of just standing at the door and blocking everyone behind them (which seems to be an all too common behavior).

I've not convinced at how effective that is.

You and I both :)

Re: The Psychology of Japanese Train Stations

#45
post #8

Anecdote time... Tokyo train stations kinda suck. Coming from a few weeks in Malaysia and Singapore, it was interesting to see just how little and how poorly translated English is there. (They speak Japanese and not English, but lets be honest about it being the lingua franca) It was VERY DIFFICULT to figure out how their train colors worked, how Orange gets to Blue (it's a connect, but a couple blocks away). That Gi…

I'm visiting London right now, and compared to here, Tokyo train stations are amazing for signage. There are always super clear, easy to spot signage for where transfers & exits are, what exits they are and what landmarks they lead to, where elevators or escalators are, etc. Electric signs starting at the entrances (before the gates even) for what trains are arriving at what platforms and when. In London navigational…

It sucks that Japan is mostly a cash society...

There are a range of opinions on this topic. I vastly prefer cash no matter what nation I'm in, and am extremely annoyed when it's not a possibility. Japan and its cash just works. Most situations in other nations that do not admit cash pretend that they function acceptably, but we don't have to look hard to see cracks in the facade.

Re: The Psychology of Japanese Train Stations

#46
post #17

I was really hoping for more examples of crowd management and station design. This article only has a few examples, and none of them really explained why Japanese trains are so efficient.

The likely answer is that the Japanese are an efficient people in general. It's not surprising that a group of people following the same social norms would have an efficient system for public transport.

In India they follow much different social norms, it's an interesting contrast.

https://youtube.com/watch?v=1eAP-BoxVkg

Re: The Psychology of Japanese Train Stations

#47
post #7

Anecdote time... Tokyo train stations kinda suck. Coming from a few weeks in Malaysia and Singapore, it was interesting to see just how little and how poorly translated English is there. (They speak Japanese and not English, but lets be honest about it being the lingua franca) It was VERY DIFFICULT to figure out how their train colors worked, how Orange gets to Blue (it's a connect, but a couple blocks away). That Gi…

> They speak Japanese and not English, but lets be honest about it being the lingua franca If you go to Seoul they don't even have Romanized names for the train stations. Everything's in Hangul. For a massive system built primarily for Japanese speakers it's really pretty accessible. > Japan was a lot like NYC, the subway there is also more confusing than places like DC or Taipei. I mean, DC and Taipei are much small…

In addition, in a country as big and insular (literally and figuratively) as Japan, catering to foreigners is less of a concern.

Re: The Psychology of Japanese Train Stations

#48

I've been through mass transit systems in at least fifteen countries by this point. Japan (Osaka) didn't leave a huge impression, as plenty of countries in Asia have similar systems. Yesterday I caught the first inter-city mass transit in China from Guangzhou to Foshan, part of the aggressive infrastructural beginnings of the Pearl River Delta (PRD) megacity. The two cities' systems were evidently conceived and funde…

Your comment made me look. I haven't read all of the following.

http://observer.com/2010/12/the-original-wikileaker/

This may not be specifically what you had in mind, but perhaps it pertains:

https://archinect.com/features/article/149956364/the-whistle...

The Whistleblower Architects: surveillance, infrastructure, and freedom of information according to Cryptome (part 2) Nicholas Korody By Nicholas Korody Jul 7, '16 12:15 PM EST 0 Credit: Cryptome Credit: Cryptome

This is the second half of a two-part interview with Cryptome, an online repository of leaked government secrets and other documents relevant to contemporary surveillance and its infrastructure. Cryptome is run by the architects Deborah Natsios and John Young, who live and work in New York City (any use of the first person is from Natsios' perspective). Part one, which you can read here, delves into their backgrounds and motivations. Part two deals more with their views on the contemporary city and the politics of information access.

I was hoping you could draw something like a sketch of the city as you see it today, perhaps using New York, where you both live and work, as an example. How does surveillance operate in the city? How does information become a mechanism of control? I'm thinking a bit about your recent postings on Twitter of surreptitious surveillance cameras.

Our place of work overlooks a long stretch of historic Broadway, the city's oldest north-south thoroughfare and a former native trail. Broadway charts a diagonal exception to the Commissioners' Plan of 1811, which famously overlaid a rectangular grid as a rationalizing technique to discipline wild Manhattan's island topography.Vibrant democracy has to make public space available for the unexpected, the creative, the dissenting without fear of reprisal

Broadway's everyday percussion of taxis, fire engines, ambulance sirens, garbage trucks, barking dogs and toddler tantrums that reach our windows confirms that, in spite of the grid, eruptions of near-chaos have always been part of the creative hardscape. It's only when we join the anarchic materiality of street-level democracy as autonomous, anonymous or social pedestrians that we feel truly embodied in the living city. Vibrant democracy has to make public space available for the unexpected, the creative, the dissenting without fear of reprisal.

Not visible from our upper aerie is the concealed architectonic of municipal grids superimposed in recent decades onto legacy disciplines of 1811. We cannot see vast information infrastructures that encode processes of worldwide economic restructuring whose capital, symbols, goods and bodies flow through the local interests of our relentlessly global city. Harnessing informational flows falls under the trending rubric of municipal 'smart' policies.

Metropolitan governance has widely embraced market-driven best practices derived from global risk management approaches, as David Lyon notes. Their privatizing regimes are anticipating and controlling urban outcomes through risk calculations that mine big data from myriad sources. Most provocative are analytics gleaned from ubiquitous watching and tracking of bodies that make up the city's far-flung, mobile and diasporic populations. We are increasingly visible to invisible regimes. Cryptome's library for information equality works in small, daily increments to invert this diagram.We are increasingly visible to invisible regimes.

As part of modest efforts to do our part to help shore up the diminishing public domain, Cryptome has been documenting in recent weeks the block-by-block smart upgrading of New York City's obsolete public telephony system. Trenches are being chopped along the street, rope pulled through underground innerduct, rebar placed to receive poured concrete, galvanized steel pedestals positioned with orange power cable and fiber poking out of conduit.

Credit: Cryptome Credit: Cryptome

Installed onto the legacy footprint of the city's former sidewalk payphone system, 7,500 to 10,000 'Structures' of the dispersed LinkNYC system will broadcast 'relevant' ads on 55” HD screens to subsidize the kiosks' free gigabit-speed Internet service, free public wi-fi, free domestic phone calls, free USB phone-charging outlets and a 911 emergency call button.

Assemblages like these undergird smart cities that are consolidating around us, with boosterish zeal, for the supposed benefit of municipal efficiency, convenience and social equity. Big data collection technologies that enable the Internet of Things (IoT) are embedding into larger scale urban infrastructures towards that end.

But can smart space be democratic public space when speech and acts are ubiquitously recorded and reported? Are apps 'free' when they harvest vast troves of personal data without consent? can smart space be democratic public space when speech and acts are ubiquitously recorded and reported?Wi-fi hotspots are notoriously insecure. Smartphones exude communications trails and geolocational clues. LinkNYC's multiple onboard sensors include microphones and concealed pinhole cameras that capture ambient data for 24/7 delivery to downstream analytics.

Surveillant practices capture and process our digital traces as abstracted New Yorkers, fragmenting personal data into simulated identities stored in various databases or resold to data brokers. Jury pool lists, marriage licenses, voting records, civil disobedience misdemeanors, rifle permits and police dossiers––analog bureaucratic records that constituted an earlier idea of civic modernity––are now logged electronically. They coordinate with other databases, both commercial and municipal, through powerful data-mining analytics that reinforce the social partitions and economic divisions of the inequitably stratified city, as Lyon warns.

During the 1960s, Jane Jacobs advocated 'eyes on the street' as a citizen-directed management of public space that invited watchful caring of neighbors and strangers. New Yorkers could make 911 calls seeking emergency assistance from the analog payphone system first installed in the 1920s.

Credit: Cryptome Credit: Cryptome

After 9/11, the NYPD deputized New Yorkers as para-policing informants, urging them to act on fear and suspicion: 'if you see something say something'. The vintage payphone system had fallen into disuse. Post-9/11 visualization and reporting regimes revealed risk management-style policing coordinating with command-and-control technologies developed for military battlespace and cyberwar. Preemptive war-gaming targeted Muslim neighborhoods of Bay Ridge, Pakistani communities along Coney Island Avenue, public housing in the South Bronx and Bangladeshi enclaves in Kensington.

A company that produces military mission control systems manufactures LinkNYC kiosks through a spin off entity. Installed along public sidewalks at a granular coverage of every 200 feet or so, the devices introduce an unprecedented urban apparatus: the coordinated automation and privatization of neighborhood-scale sensing and reporting derived from military command-and-control technology. Has LinkNYC been tracking Cryptome's movements through the city?LinkNYC joins stop-and-frisk policing and Lower Manhattan's Ring of Steel security cordon as one of the city's premier sensing and reporting technologies....

Re: The Psychology of Japanese Train Stations

#49

I witnessed a group of 20+ Latin American tourists boarding at some station and then getting off at Shinjuku the other day. One of them held the train door with his body while all 20+ of them strolled in the train nonchalantly. Then the same door blocker proceeded to scream out instructions to the rest of the group. They did the same thing on the way out. Usually there's a smooth flow of people entering and exiting a…

There is so much here that couldn't work as it does, without the implicit assumption that everyone is going to behave politely. Hell the polite queuing after a major earthquake for water and food is absolutely astounding.

The foreigners who don't try to live up to the social standards while living here should be shunned by the local gaijins.

Re: The Psychology of Japanese Train Stations

#50
post #2

>Rail stations, whether in Japan or elsewhere, are also great places to see “nudge theory” at work. Gentle nudges, like ultrasonic deterrents to keep teenagers away with "a look of confusion or discomfort, and often a cry of urusai! (Loud!)"...?

Those 'ultrasonic deterrents' should be completely illegal to deploy on/near any publicly accessible property. Having run into them many times over the years here in the US they're horrifically loud, painful, and less of a deterrent and more a punishment for having less-degraded hearing.
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