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Getting 1Password 7 ready for the Mac App Store

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Re: Getting 1Password 7 ready for the Mac App Store

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post #324

Earlier quoted context omitted.

Late update: I asked on twitter, got an answer: https://news.ycombinator.com/item?id=17115334 Subscriptions will only support cloud sync, not local.

Sorry for the confusion. This is simply incorrect and I need to hunt down who is saying otherwise and get this fixed on our end. If you have a subscription you can create standalone vaults outside of your subscription and sync those using iCloud, Dropbox or WLAN sync if you wish. This behaves the same in version 7 as it did in version 6. Kyle AgileBits

The first reply on the top comment of the official blog post says "1Password 7 from the Mac App Store will only support our hosted service" so you should probably start by correcting that...

Re: Getting 1Password 7 ready for the Mac App Store

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Earlier quoted context omitted.

I've used 1Pw local sync for years, and it's very finicky. When I've contacted support, they only offered suggestions like "restart the app", or "upgrade to the latest version" (even though there's nothing in the changelog which seems possibly relevant). Some days I'll add two new passwords, sync to my other Mac (multiple times, even), and only one of them is transferred. The move to their own "cloud" as the primary…

As a counterexample: I've been using dropbox sync for years, 1000+ passwords, only ever had one problem due to a conflict ("lost" password I made on mobile, resolved by picking the right conflict-file in dropbox). That said, I refuse to use cloud-stored browser-accessed password managers, and it's looking more and more like they're pushing for that to be the only option. Not there yet, but oh boy are they pushing it…

> I've been using dropbox sync for years

> That said, I refuse to use cloud-stored browser-accessed password managers

There seems to be a disconnect here?

Ben Woodruff

AgileBits

Re: Getting 1Password 7 ready for the Mac App Store

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Earlier quoted context omitted.

It's worth noting (and not super obvious because of their marketing) that "getting a subscription" and "using their cloud sync" are not a mutual requirement. You can pay via subscription and continue using local/Dropbox/etc vaults. This part was super confusing to me until I dug deeper when a friend upgraded. So the primary impact of switching from standalone license to subscription, if you're planning on using 1Pass…

I've used 1Pw local sync for years, and it's very finicky. When I've contacted support, they only offered suggestions like "restart the app", or "upgrade to the latest version" (even though there's nothing in the changelog which seems possibly relevant). Some days I'll add two new passwords, sync to my other Mac (multiple times, even), and only one of them is transferred. The move to their own "cloud" as the primary…

Hi Ken.

It is finicky! There are multiple components outside of 1Password control when you are using Dropbox, iCloud, or WiFi sync.

We do our best to find, troubleshoot, workaround these issues. We have built an entire Troubleshooting and Diagnostics utility just for that: https://support.1password.com/diagnostics/

For the majority of users sync with third-party services works well. However, there cases when it gets finicky.

Re: Getting 1Password 7 ready for the Mac App Store

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Earlier quoted context omitted.

Every release of 1Password includes both subscription and standalone features. The download is available here: https://1password.com/downloads/ We always try to implement the new features for both standalone and subscription customers, when it is possible. There are features that are based on the server doing the heavy lifting (permissions, travel mode, account recovery, backups, item history) and they are not availa…

Can I pay for a subscription and store my passwords locally?

Yes. In advanced mode you can create vaults outside 1Password service.

Re: Getting 1Password 7 ready for the Mac App Store

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post #119
post #42

Earlier quoted context omitted.

It's worth noting (and not super obvious because of their marketing) that "getting a subscription" and "using their cloud sync" are not a mutual requirement. You can pay via subscription and continue using local/Dropbox/etc vaults. This part was super confusing to me until I dug deeper when a friend upgraded. So the primary impact of switching from standalone license to subscription, if you're planning on using 1Pass…

> So the primary impact of switching from standalone license to subscription, if you're planning on using 1Password for a while, is that instead of paying a larger chunk of money every so often when they drop a new major version, you move to paying a flat couple bucks a month or larger chunk per year. One thing that is not clear to me is what happens with the subscription license if you go a long time without interne…

> If I take a laptop with a 1Password subscription, fully validated and synced, and spend 6 months with no internet access, will 1Password continue working?

Yes. Obviously it won’t sync with your other devices until you restore connectivity.

Ben Woodruff

AgileBits

Re: Getting 1Password 7 ready for the Mac App Store

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post #323

Earlier quoted context omitted.

Implementing things is not the hardest part. Supporting customers is the hardest part. Things will break and with manual syncing support is going to be a nightmare. Also, syncing is never easy.

My point is that it doesn't need to sync . Ignore syncing. I'd even prefer to download and upload the backups by hand, rather than put it all in someone else's control in a browser environment. Cloud password systems are like running all your security-sensitive code in an Electron app - an impossibly large attack surface with many significant flaws in some of your most-sensitive use. It doesn't make sense if you care…

1Password X is an extension that is sandboxed. However, default sandbox is not enough. We also spent a huge amount of effort on its security model. Here is more information about it:

https://support.1password.com/1password-x-security/

Re: Getting 1Password 7 ready for the Mac App Store

#427
post #323

Earlier quoted context omitted.

Implementing things is not the hardest part. Supporting customers is the hardest part. Things will break and with manual syncing support is going to be a nightmare. Also, syncing is never easy.

My point is that it doesn't need to sync . Ignore syncing. I'd even prefer to download and upload the backups by hand, rather than put it all in someone else's control in a browser environment. Cloud password systems are like running all your security-sensitive code in an Electron app - an impossibly large attack surface with many significant flaws in some of your most-sensitive use. It doesn't make sense if you care…

> Ignore syncing

Try building a password manager that doesn’t sync and let me know how sales go. :)

> Cloud password systems are like running all your security-sensitive code in an Electron app - an impossibly large attack surface with many significant flaws in some of your most-sensitive use. It doesn't make sense if you care about security at all. At least extensions are moderately well sandboxed compared to websites (since it'd be trivial to ship new javascript from their site).

You are correct in that the web browser is a very hostile environment. We're working to minimize what tasks need a web browser, and have already got it such that the entire sign-up flow can be completed in-app at least on iOS.

Ben Woodruff

AgileBits

Re: Getting 1Password 7 ready for the Mac App Store

#428

Earlier quoted context omitted.

I don’t really get this perspective. You can continue using the version of 1Password that you bought without issue. The expectation that your purchase years ago should entitle you to updates forever is pretty ridiculous.

Surely you're not implying that it's a ridiculous expectation when that's what the company advertised, are you?

If you’re referring to 1Password here we’ve never advertised included upgrades forever. Licenses have always been sold per-person, per-platform, for a version of 1Password (e.x. 1Password 6).

Including perpetual upgrades for a one-time fee wouldn’t be a sustainable business model for us.

Ben Woodruff

AgileBits

Re: Getting 1Password 7 ready for the Mac App Store

#429

Earlier quoted context omitted.

Better security and better user experience to start with. Unlike most of competing products, 1Password encrypts pretty much all information, including vault names, item titles, URLs, tags. It is easier to list what's not encrypted. It is also probably the only product using SRP. Now check out what information is sent in plaintext or base64-encoded in other products.

As far as I am aware lastpass and keeper are the only two password managers to receive soc II security reports. Also I'm pretty confident the entire lastpass vault is encrypted locally as well.

1Password service has completed SOC 2 type 1 and 2 certification as well. It is more about internal company processes and how they are followed than encryption.

"Hey your data is safe just because we have SOC 2 certification" -- that's not want you want to hear.

About vault being encrypted locally: https://hackernoon.com/psa-lastpass-does-not-encrypt-everyth...

Re: Getting 1Password 7 ready for the Mac App Store

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post #31

1Password does not care about loyal users who have been there since the beginning. They care about getting new subscriptions. Fair enough, I'll just take my business elsewhere.

I’m sorry we’ve made you feel that way. What is it that causes these feelings for you? I certainly won’t deny that we feel strongly that for the vast majority of customers membership is going to provide the best experience, and so that is primarily what we talk about. But we’ve done a fair bit of work to keep standalone vaults and licensing.

Ben Woodruff

AgileBits

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