> "Technology" for the company has been coming up with a mobile app to connect drivers and potential customers - something hardly groundbreaking.
> And while their efforts to "disrupt" the taxi economy have been "great" in all honesty they've only created room for their competition to benefit on this - Uber has simply managed to take a business (taxis) and run it to chaos while what would've been the logical step was to run a similar application by the taxi companies for ride hailing.
These two statements are contradictory.
While I'm not a fan of many things Uber does, this was something that was groundbreaking at the time, less than 10 years ago. If you lived in a big city before Uber/Lyft/etc you have fond memories of getting ripped off and taken advantage of, taking bad routes, dangerously manuvering through traffic, and either having to walk to a main thoroughfare or wait 30 minutes for the taxi that was supposed to be dispatched in 10 when you called for one. And good luck having anything come out of a complaint to the city over violations of passenger rights laws.
Now, regardless of what the complaints are against Uber, you can get a way more affordable ride, at a fixed price, on a mapped route, whose livelihood actually depends on how good they are (ratings), and know when/where your ride is almost as soon as you order it.
Even now where you'd expect taxi companies to take a stance to provide better services, they're devoting more resources to lobbying local government to control "ride share" companies. Mean while, all they'd have to do is provide a rating system, fixed prices over mapped routes, and an app to order a taxi and I'd be happy. Just enforcing that they use some direction service that can route around traffic would probably be enough for me. Instead, it seems they prey on locations full of non city tourist (like airports, train station, and attractions) that don't know any better.
Uber has undoubtedly done bad things, but to say they aren't a technology company and that what they did (and still are doing) isn't groundbreaking is wrong.