I liken this to a hotel that decides to make their own lightbulbs. Or a department store that produces it's own bespoke cash registers. You can't argue that typography is so vital to their business that this is a useful allocation of resources. Obviously, design is important to any company that markets itself in some way. But not every company designs their own typeface (although it seems like it, lately.) Some are s…
> Plenty of successful companies managed to create a distinct brand identity using helvetica.
You could use this logic to criticize basically any company expenditure as frivolous. Plenty of companies do things that probably aren't strictly necessary for their survival. I for one am grateful to live in a world where companies sometimes do interesting and creative things, even if it isn't an obvious and immediate win on the balance sheet.