Live data from Hacker News

No Thanks, Google. I'll Speak for Myself

tomshardware.com

131–135 of 135 posts

Re: No Thanks, Google. I'll Speak for Myself

#131
> Frankly, I'd like Google Assistant to make some of the more soul-sucking calls I have to endure. Perhaps it can call and argue with the insurance company about doctor bills.

People often forget that companies make various types of agreement between each other. Let's keep it simple: I have a complaint with my insurance company and they have some kind of partnership with Google.

What will Google-bot do? I hardly believe it will pursue my interests

Re: No Thanks, Google. I'll Speak for Myself

#132
post #123

Earlier quoted context omitted.

> Why shouldn't they be treated with the courtesy we treat other humans? Because courtesy requires some amount of empathy and mental effort on top of what's required just to communicate your point. That effort is wasted on a machine.

Empathy is not necessarily just for the one receiving empathy. There is a radical view that consciousness is the fundemental unit of reality, and as such, it would not be wasted.

Sure that's fine for some, but I personally don't see myself bothering to faux-empathize with a machine since I really don't have a mental-model for that kind of entity, so the empathy would be false in any case. Empathy for machines may in fact be cutting straight to the point and not worrying about emotional impacts since maybe machines value efficiency and conserved-cycles.

Re: No Thanks, Google. I'll Speak for Myself

#133
post #123

Earlier quoted context omitted.

Empathy is not necessarily just for the one receiving empathy. There is a radical view that consciousness is the fundemental unit of reality, and as such, it would not be wasted.

Sure that's fine for some, but I personally don't see myself bothering to faux-empathize with a machine since I really don't have a mental-model for that kind of entity, so the empathy would be false in any case. Empathy for machines may in fact be cutting straight to the point and not worrying about emotional impacts since maybe machines value efficiency and conserved-cycles.

That mental-modelling would be cognitive empathy. Affective empathy is another, where the empathy is felt, rather than modelled out.

Then there is a particular kind of emotional attitude / posture / intent, where the something is treated as if it were sentient. It is neither cognitive or affective empathy, ao much as a shift in how things are experienced. It isn't something invoked through will. Hard to describe if you've never experienced altered consciousness states.

That particular shift is a fairly important experience for people (or at least for neurotypical), but is not obvious why to anyone who had never experience that shift. (I am speaking about neurotypical people, and some neurodovergent people, not necessarily someonr with a pauci-affective empathy neural architecture, such as people who are psychopaths).

Re: No Thanks, Google. I'll Speak for Myself

#134
post #5

I like to be clear on whether I'm interacting with a human or a bot because different social conventions apply. If you're human, I'll treat you like one, and that means giving you some consideration at the expense of expediency. If you're a bot, let's just cut to the fucking chase. So a bot that acts like a human (with hems and haws) is just wasting my time. Ditto a human being that has been reduced to a bot by follo…

I think people are missing the point that one of the reasons why Duplex exists is that there are many businesses such as restaurants that do not offer some kind of online service for booking or reserving a service, and the only interface they offer is via phone. The main purpose of Duplex is to make things more convenient for people do not want to go through the hassle of interacting with an establishment via the phone, in which case, they can have Duplex handle making the call and being on hold on their behalf. If more businesses offered online services that are convenient for customers, then there would be less use for a service like Duplex.

Re: No Thanks, Google. I'll Speak for Myself

#135

The art of letter writing has been declining for a century. Most people don't even use email for most daily communication, but instant messaging. And it seems a lot of instant messaging boils down to pictures, emoji, memes, and short responses ("I'll be there at XXX") The ship has really already sailed on longform communication, perhaps out of laziness or cost/benefit. Part of what we're seeing with the automation go…

>Part of what we're seeing with the automation going on is giving ordinary people some semblance of what the elite have had for a long time: administrative assistants/personal assistants. "Take a memo for me, write up an invitation letter and send it to my wife's sister" For much of the uber powerful and wealthy, gruntwork communications have taken the original person out of the message. >We could argue whether or no…

So you enjoy being on hold for long periods of time and having to deal with unhelpful customer service representatives?
Post reply on HN