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Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
301–310 of 786 posts
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#302And then the salon and the restaurant start using Duplex as well, and all phone conversations become Google talking to Google. How bout: "Hey Duplex, call this support number and get a top level human manager on the line please." Then we get a HN article: "Duplex is fighting Alexa!"
> And then the salon and the restaurant start using Duplex as well, and all phone conversations become Google talking to Google.
This must be the most convoluted API protocol ever invented.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#303I had the impression that people got uncomfortable by how fast and dry it says "k--thx", as if it were annoying to talk to the person.
In all cases they kind of changed their flow on the hanging up part. I don't know, some seemed nervous. I guess they feel that the machine is quite clear and dry.
Also, the girl in the last audio, got a flick flirt haha even said, rushing, "see you next friday" (or something) when hanging up.
Once again, my impression.
edit: It came to me that, at some point, it will be able to wander off a little, giggle and stuff. So creepy!
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#304Can we get a conversation between Alexa, Siri and Duplex in the same room? It's a viral video waiting to happen.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#305A few observations: * In the example where Google asked about holiday hours -- they can now automate gathering information about businesses in bulk without having to rely on any APIs or user supplied info. Interesting thought experiment is Google validating their reviews/business listings by actually calling businesses and speaking to a real human. * This is going to be fantastic for accessibility. Maybe I struggle t…
I’m not sure what is a 4 star restaurant given that the Micheline guide gives maximum 3 stars, but pretty much all starred restaurants want a deposit when reserving. If seriously there was someone dumb enough to do something like this, booking and cancelling continuously restaurants, then probably everyone would require a deposit when reserving and the deposit would be much bigger than today.
I've never heard of deposits for reservations for a restaurant. And I've at least once made a reservation for restaurant with a Micheline star.
I'm not sure if this is common practice at least in Europe. I'm sure it's unheard-of in Turkey (and I've been lucky enough to make reservations for some high end and/or very popular restaurants).
May I ask in which countries you've experienced this in? I'm genuinely curious.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#306There's a great Black Mirror episode in here somewhere. Imagine five years from now, this tech and Google's Smart Reply ( https://blog.google/products/gmail/save-time-with-smart-repl... ) have evolved to the point where they can basically write entire email responses or have whole conversations without your input. You could develop elaborate friendships where both parties are just having their AIs converse and aren't…
There was a (bad) book written about this, basically how Gmail's AI took over the world by sending email on behalf of people.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#307Earlier quoted context omitted.
I like this. So basically the old school modem sound, but in frequency that can't be heard. It would only take a fraction of a second to send out the feeler, and would not be noticed if a live human picked up. Could even detect a human and send the call over to a live representative without anyone noticing.
It doesn't have to be out of frequency (since that's probably filtered anyway), could be just a really quick burst handshake identifier which could encode an IP address to communicate over instead of a crummy phone line. Duplex: (I'm available to chat) Other bot: (Oh hai! Wanna get intimate?) Duplex: (Come find me on duplex://64.233.160.0)
I'm in.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#308The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…
To save CPU/GPU/TPU there should be a high-frequency sound, as in people can’t hear, so the computers talking to each other and switch to a faster way to communicate. If this is included you also have way to detect if you are talking to a bot/duplex.
Or a way to book via a website or app...
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#309Interesting, many people here seem to be fascinated by this and I am sitting here thinking: Oh my good, I hope I will never have to work on a phone receiving such calls. The technology is kinda cool, but when I think about the poor sound quality of some calls and my experience with voice assistants, I wonder in how many cases this will end in just garbage appointments or very poor experiences for the human on the one…
Talking with humans is often a poor experience too. I can imagine employees of small businesses preferring to talk to Google rather than customers directly, as unlike real customers Google should be predictable, and never frustrated or angry.
That's almost worse. Can you imagine having an endless conversation with a human sounding bot? Say you work at a super popular restaurant that has most tables booked out for a month or so, and doesn't have anything ready beyond that, and the bot just walks through a semi-endless list of possible options.
I wonder what it sounds like when it runs out of choices, or asked it to get a dinner reservation @ any evening at any time for the next two months.
The weirdest thing about these trained neural nets too is the small tweaks that break them in very interesting ways. The future is truly a surreal place.
Re: Google Duplex: An AI System for Accomplishing Real World Tasks Over the Phone
#310The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…
> The end game would be for the business to run something like duplex on the other side, and you’d have duplex talking to duplex.
And looking even further into the future, we can imagine a day when the computers forgo natural speech and use a better-suited form of communication. Some kind of sequence of ones and zeros transmitted directly across the wire.