201–210 of 786 posts
Earlier quoted context omitted.
To save CPU/GPU/TPU there should be a high-frequency sound, as in people can’t hear, so the computers talking to each other and switch to a faster way to communicate. If this is included you also have way to detect if you are talking to a bot/duplex.
Did we just reinvent dialup?
The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…
So, you would just have an automated booking system API which is better handled by not placing calls as its form of communication. Right?
Earlier quoted context omitted.
> Google can scale out your requests, one to N. For example, 'Make me a reservation at a 4 star restaurant next Friday.' Google can immediately initiate calls against 15 restaurants and let you pick from the successes, then automatically cancel the reservations for the places you did not choose. This sounds like a nightmare for businesses. This time commitment asymmetry will be the issue with these systems. Like emai…
>This sounds like a nightmare for businesses. They pointed out during the presentation that the system could call once to a business and get the hours, then allow hundreds or thousands of users to see that without bothering the business again. Assuming it works, it could save a significant amount of time for some places. >If people use it to flake a lot, I could see businesses just not responding to the assistant. Th…
A few observations: * In the example where Google asked about holiday hours -- they can now automate gathering information about businesses in bulk without having to rely on any APIs or user supplied info. Interesting thought experiment is Google validating their reviews/business listings by actually calling businesses and speaking to a real human. * This is going to be fantastic for accessibility. Maybe I struggle t…
> Google can scale out your requests, one to N. For example, 'Make me a reservation at a 4 star restaurant next Friday.' Google can immediately initiate calls against 15 restaurants and let you pick from the successes, then automatically cancel the reservations for the places you did not choose. This sounds like a nightmare for businesses. This time commitment asymmetry will be the issue with these systems. Like emai…
A few observations: * In the example where Google asked about holiday hours -- they can now automate gathering information about businesses in bulk without having to rely on any APIs or user supplied info. Interesting thought experiment is Google validating their reviews/business listings by actually calling businesses and speaking to a real human. * This is going to be fantastic for accessibility. Maybe I struggle t…
> Google can scale out your requests, one to N. For example, 'Make me a reservation at a 4 star restaurant next Friday.' Google can immediately initiate calls against 15 restaurants and let you pick from the successes, then automatically cancel the reservations for the places you did not choose. This sounds like a nightmare for businesses. This time commitment asymmetry will be the issue with these systems. Like emai…
The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…
I love how no matter how amazing something is, someone will eventually say it's trivial, even though it's taken the smartest people on earth decades to figure out how to do this. >The end game would be for the business to run something like duplex on the other side, and you’d have duplex talking to duplex. The end game is clearly to use an api, not this.
My understanding is API integration is what wechat is in china -- every hair salon and equivalent-of-corner-pizza shop has some wechat integration, payment and all.
Voice bots like this will have the advantage of ubiquity. At least a couple years ago before every resteraunt had 5 tablets for all their seamless/grubhub/chowhound/whatever apps, pretty much the only reason the fax machine was still around was for restaurant ordering. Although there were clearly better ways of doing it (see how Dominos reinvented itself as a tech company), the sheer ubiquity of fax as the lowest common denominator kept the tech around.
In that light, it's kinda like the cell-phones-leapfrogging-landlines-in-developing-countries argument... part of the wechat story involves a massive population entering the consumer class at a time when everything was digital. Call me out if this is a gross over-generalization, but in a way, the wechat population never had to deal with the backwards-compatibility of people growing up ordering a pizza over the phone.
It'll be interesting to see how the API-centric approach (wechat) plays out versus the lowest-common-denominator ubiquity approach (voicebots). I'd stop short of calling API's the end game though.
A few observations: * In the example where Google asked about holiday hours -- they can now automate gathering information about businesses in bulk without having to rely on any APIs or user supplied info. Interesting thought experiment is Google validating their reviews/business listings by actually calling businesses and speaking to a real human. * This is going to be fantastic for accessibility. Maybe I struggle t…
> Google can scale out your requests, one to N. For example, 'Make me a reservation at a 4 star restaurant next Friday.' Google can immediately initiate calls against 15 restaurants and let you pick from the successes, then automatically cancel the reservations for the places you did not choose. This sounds like a nightmare for businesses. This time commitment asymmetry will be the issue with these systems. Like emai…
If you could read 15 spam E-Mails to have a >50% chance of a $100 dinner reservation you'd hire someone to read your spam.
The people losing their marbles over this being some kind of Turing Test passing distopian stuff are missing the point at how limited this domain is. People who answer phones to take bookings perform an extremely limited set of questions and responses, that’s why they can even be replaced by dumb voice response systems in many cases. In these cases, the human being answering the phone is themselves acting like a bot…
"Duplex seems trained against this corpus. The end game would be for the business to run something like duplex on the other side, and you’d have duplex talking to duplex." So, you would just have an automated booking system API which is better handled by not placing calls as its form of communication. Right?