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I wonder if they detect that and solve whatever task it is directly then.
It'd be trivial to detect if they transmit high-frequency noise over the line, and then fallback to DTMF tones.
I worry that this will make people have an AI make phone calls for them regularly when they wouldn't have in the past. At some point, the restaurants will need to have their own AI to respond to the call volume. You end up with 2 AIs attempting to have a conversation.
This is going to be awesome/terrible for social engineering attacks. We'll be training millions of people to to trust phone calls from "Google". But are you talking to Google-calling-on-behalf-of-your-boss, or Google-calling-on-behalf-of-some-phisher? Or better yet, some custom system that pretends to be Google over the phone? Who knows!
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At least in the demo, the system didn't identify itself as a bot. It pretended (fairly convincingly) to just be a person, and seemed focused on interactions (making a restaurant reservation, etc.) that don't involve someone recognizing your voice. In other words, I don't think the attack surface is any different than situations where you could just place the call yourself, save perhaps for the possibility of scaling…
So now I can script a bot to book restaurant reservations all over the city at busy times. Then nobody shows up for the reservations, the busy time has passed, and customers have moved on or gone home. Restaurants make or break on one or two nights in a month. A calculated social engineering attack like this could bring down hundreds of restaurants in a city, which would cause millions of dollars in lost taxes, and y…
This is awesome, But The algorithm of cause doesn't understand all contexts. What troubles me is that, in the first example, should we really give algorithm the freedom to propose a new date for an appointment? It reminds me one thing that particular bothers me with the Gmail's smart reply feature, where when given Monday or Wednesday as options, the suggested reply is, 'How about Tuesday', which does make the conver…
I worry that this will make people have an AI make phone calls for them regularly when they wouldn't have in the past. At some point, the restaurants will need to have their own AI to respond to the call volume. You end up with 2 AIs attempting to have a conversation.
And then the salon and the restaurant start using Duplex as well, and all phone conversations become Google talking to Google. How bout: "Hey Duplex, call this support number and get a top level human manager on the line please." Then we get a HN article: "Duplex is fighting Alexa!"
Never have we had a more clear example of why Google needs to be regulated, and laws against what they're doing needs to be passed. The fact that they think it's okay to have bots pretending to be human making phone calls, shortly after demonstrating how quickly they can copy someone's voice (re: John Legend), it shows a blatant disregard for what they're creating.
How would you handle deepfakes? This is much more disturbing than what is in the post, and it isn't a corporation who built it. I don't think this has anything to do with regulating google.
One issue though, unless we hurry up and make this WoT decentralized and with open protocols, well, we will get it from FB and the likes.
This is going to be awesome/terrible for social engineering attacks. We'll be training millions of people to to trust phone calls from "Google". But are you talking to Google-calling-on-behalf-of-your-boss, or Google-calling-on-behalf-of-some-phisher? Or better yet, some custom system that pretends to be Google over the phone? Who knows!
Clever social engineering is really customized, but social engineering that works "often enough" is mostly reducible to a flow chart. If you can automate it, your response rate only needs to be, what, like people clicking on spam? Tiny. The days of trusting meat sacks with important information might be numbered. Someone should make the dystopia where Skynet doesn't build terminators, but call centers.
IMHO, to fix this everything needs two factor authentication generated by a biometric scan in person at a government office. Yes you could use a blockchain for it too.