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IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

nextgov.com

21–30 of 211 posts

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#21
post #10
post #3

>> Still, the crash forced the IRS to extend the tax filing deadline one day, delaying some 14 million submissions. For a system that is supposedly so brittle, they were able to get enough of it back up and running to at least accept submissions within one day ? That's pretty amazing for 60 year old technology.

You just have to get the stuck card unjammed, then repunch it and recollate...

...and it was the re-collation step that took a dedicated team of professionals a full day.

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#22
post #6

> Since Republicans gained control of the House of Representatives in 2010, their partisan attacks have left the IRS with nearly 10,000 fewer customer service representatives to assist taxpayers and a patchwork of IT systems, some dating back to the Kennedy Administration, which is ultimately harming all taxpayers,” Rep. Gerry Connolly, D-Va., told Nextgov. So the patchwork 1960s-era systems are the fault of Republic…

The real question is why we have a tax system that would need 10,000 additional customer support reps. The problem isn’t a lack of reps, it’s a system that requires that many reps. The flat tax, file-on-a-postcard system proposed by 2016 presidential candidate Ted Cruz was mocked by the establishment because it seemed tha politicians on both sides have a vested interest in a complex tax code — it is the means by whic…

File on a postcard. Sure. This year, I could have used the 1040EZ (the entirety of which could fit on a post card if you removed the embedded instructions), and left some money on the table, so I chose the more complicated route. Last year, I just used the 1040EZ. Flat tax is a completely different issue.

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#24

Earlier quoted context omitted.

More than likely, it will shoot back a question: "Why the hell did you make this so complex?"

"A strange game. The only winning move is not to file"

If only it were that simple...

Not filing or, worse, making an error in your filing makes it a really really nasty game. No recommended.

I'll even break my own rule: "Not filing considered harmful"

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#25
post #6

> Since Republicans gained control of the House of Representatives in 2010, their partisan attacks have left the IRS with nearly 10,000 fewer customer service representatives to assist taxpayers and a patchwork of IT systems, some dating back to the Kennedy Administration, which is ultimately harming all taxpayers,” Rep. Gerry Connolly, D-Va., told Nextgov. So the patchwork 1960s-era systems are the fault of Republic…

Their customer service reps sucked long before 2010 and have never remotely "assisted" me.

My experience differs from yours. I have used IRS customer service five different times over the last two decades and each time they have been courteous, efficient, and helpful.

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#26

Fun (scary) fact – significant portions of the IRS tax system is still written in assembly. It's basically the original codebase plus 40 years of additions and patches as the tax code changed. They were working on projects to "elevate" it to Java, because it's pretty difficult to maintain it as-is.

I mean, maintainability aside they are a giant calculator right? You don't need to be running the latest, hippest web platform to do a good job at doing a lot of math. And, will any of the current en-vogue tech still be working in 50 years?

If you had to pick, Java does make a lot of sense. Java & C are safe bets for "languages that will stick around for decades".

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#27
post #6

> Since Republicans gained control of the House of Representatives in 2010, their partisan attacks have left the IRS with nearly 10,000 fewer customer service representatives to assist taxpayers and a patchwork of IT systems, some dating back to the Kennedy Administration, which is ultimately harming all taxpayers,” Rep. Gerry Connolly, D-Va., told Nextgov. So the patchwork 1960s-era systems are the fault of Republic…

The real question is why we have a tax system that would need 10,000 additional customer support reps. The problem isn’t a lack of reps, it’s a system that requires that many reps. The flat tax, file-on-a-postcard system proposed by 2016 presidential candidate Ted Cruz was mocked by the establishment because it seemed tha politicians on both sides have a vested interest in a complex tax code — it is the means by whic…

It is weird to see the argument that making tax filingd hard builds power, for it to work you have to dismiss the inuitive idead that making tax filing simpler will make citizens happy and less likely to complain since they have beens spared from some hassle.

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#28

Something that the kids of IT today will never learn: Never replace anything unless the thing doing the replacing is better than the thing being replaced. The IRS' IT "upgrade" is just a huge money grab. Nobody has the slightest interest or desire to do anything properly - they simply want in on that lucrative IRS money. It's like the saying: "Anyone who is capable of getting themselves made President should on no ac…

All programs by the government are ways to employ people. They can be ineffective or effective but it still makes whoever employed happy to vote for whoever made the job up.

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#29
post #6

> Since Republicans gained control of the House of Representatives in 2010, their partisan attacks have left the IRS with nearly 10,000 fewer customer service representatives to assist taxpayers and a patchwork of IT systems, some dating back to the Kennedy Administration, which is ultimately harming all taxpayers,” Rep. Gerry Connolly, D-Va., told Nextgov. So the patchwork 1960s-era systems are the fault of Republic…

The real question is why we have a tax system that would need 10,000 additional customer support reps. The problem isn’t a lack of reps, it’s a system that requires that many reps. The flat tax, file-on-a-postcard system proposed by 2016 presidential candidate Ted Cruz was mocked by the establishment because it seemed tha politicians on both sides have a vested interest in a complex tax code — it is the means by whic…

You can stay away from regressive schemes like a flat tax, and have a tax system with a rubberstamp level of UX. That's how it works in most of Europe and could work here. The IRS already has all of the information needed outside of gambling and stocks, and could simply send you forms already filled out for you to sign. H&R Block and TurboTax simply heavily lobby to keep this from happening to keep their business model around.

Re: IRS’ 60-Year-Old IT System Failed on Tax Day Due to New Hardware

#30

Something that the kids of IT today will never learn: Never replace anything unless the thing doing the replacing is better than the thing being replaced. The IRS' IT "upgrade" is just a huge money grab. Nobody has the slightest interest or desire to do anything properly - they simply want in on that lucrative IRS money. It's like the saying: "Anyone who is capable of getting themselves made President should on no ac…

Having this stuff digitized is actually pretty nice. The German ELSTER is basically PDF forms on steroids; same tax forms you presumably used to fill out by hand but with input formatting, validation, basic sanity checks and it estimates what you'll pay / get back at the end of it all. Then you can even submit it online if you have registered for a private key.

Of course the tax forms themselves are still insane.

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