It's Goodhart's Law in action, this time with deadly consequences: "When a measure becomes a target, it ceases to be a good measure."[a] [a] https://en.wikipedia.org/wiki/Goodhart%27s_law
When I was fresh out of a school I worked in a call center for a while. One of the most important metrics (and everything you did was measured) was the average length of each call. So it was common practice, when you got cases that basically were going to be long calls or ones you probably couldn't actually resolve (e.g., "I want the service back on but cannot pay"), to deliberately upset the customers so that they w…
Heart surgeons refuse difficult operations to avoid poor mortality ratings
131–140 of 274 posts
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#132It's Goodhart's Law in action, this time with deadly consequences: "When a measure becomes a target, it ceases to be a good measure."[a] [a] https://en.wikipedia.org/wiki/Goodhart%27s_law
The version I've heard might be a corollary: if you measure it, it will improve. The subtext is that the system won't improve; rather, something in the system will be sacrificed to improve the metric. The end result (usually quality) won't improve.
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#133Sports athletes do this. For example players won't attempt end of the quarter half court shots since that will lower their percentages, or QBs taking sacks to not lower their QB ratings. What they do in sports is keep advanced stats. Instead of just giving a pure mortality rating have mortality rating, by surgery type.
Durant is particularly bad at this. In an AMA on Reddit, Daryl Morey said he tells his players they keep their own internal stats (most teams do) and ignore heaves. The idea is they’ll be more likely to take them knowing the team won’t hold it against them when negotiating a contract.
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#134Why don't we keep track of refusals as well?
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#135Sports athletes do this. For example players won't attempt end of the quarter half court shots since that will lower their percentages, or QBs taking sacks to not lower their QB ratings. What they do in sports is keep advanced stats. Instead of just giving a pure mortality rating have mortality rating, by surgery type.
One could break out the quarter half court shots as a separate statistic.
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#136It's Goodhart's Law in action, this time with deadly consequences: "When a measure becomes a target, it ceases to be a good measure."[a] [a] https://en.wikipedia.org/wiki/Goodhart%27s_law
Low mortality is a good damned measure. I don't want to be operated on some yahoo surgeon who unconditionally operates regardless of risk and has a high mortality track record as a result.
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#137Earlier quoted context omitted.
In the US, if the surgery is in hospital: - Well-regarded hospitals will vet surgeons before granting privileges. - Average hospitals give out privileges fairly easily if there are no actions against a person's license. - There is a "collegial" review of big screw-ups that carry major reputational risk. - As with any fee-for-service firm, "rainmakers" are highly sought after and get away with more. - Privileges are d…
I was thinking something more akin to routine inspection program carried out by independent personnnel applicable to all procedures, not just the reviews that are necessitated due to screw ups.
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#138Earlier quoted context omitted.
Sadly, it seems that your mother would not have had a better outcome with or without the surgery - if the doctor had said "I'm 75% sure that the cancer is contained in the one lung, so removing the lung will remove the cancer", would that have changed the decision to have the surgery? What it was was 50%? What is the threshold where someone with a fatal illness will accept the risk for a possible cure?
Perhaps the patient should have the right to decide what that threshold is for themselves rather than having the information hidden from them.
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#139It's Goodhart's Law in action, this time with deadly consequences: "When a measure becomes a target, it ceases to be a good measure."[a] [a] https://en.wikipedia.org/wiki/Goodhart%27s_law
Re: Heart surgeons refuse difficult operations to avoid poor mortality ratings
#140Ultimately, we need to compare apples to apples by building rating systems that account for the difficulty of treating patients with various, ailments at various ages, with various complications. Think of it in terms of competitive diving, gymnastics, or snowboarding: Your scores depend upon the difficulty of the moves you attempted combined with your performance of those specific moves. The more difficult the move,…
That would simply result in an unwritten rule where everyone gives everyone else good ratings.