Something has happened to big banks along the way, where they no longer actually provide banking services to their customers. When I walk into a Wells Fargo branch now and sit down with a "banker" to take care of my accounts, it consists of sitting next to them while they call 1-800-WELLSFARGO for me and talk to a call center. There simply is no service anymore. I walked into my local branch to open up an IRA last we…
I wonder if all these small banks have to re-invent the SaaS wheel, or if there is a company out there providing a banking platform to them...
Check out Q2 and Malauzai in Austin (there are are several, these are just the two I have evaluated) for a stack that is agnostic of the core system and provides almost all banking functions across channels.
This kind of thing isn't cheap though, and bank boards are notoriously conservative when it comes to innovation, especially for small banks.