Live data from Hacker News

Ask HN: What tools do you use to automate your business?

news.ycombinator.com

71–80 of 116 posts

Re: Ask HN: What tools do you use to automate your business?

#71
post #16

I often think three times before I decide to automate anything. As a dev, and co-founding with another dev, the direct response is always that it should be automated. On second thought, our billable hours are almost always better spent doing client work. This is a very relevant XKCD: https://xkcd.com/1319/ My main work (non-dev) tools are Asana and Gmail. Asana is standalone for us (looking into adding it's Timeline…

I use Zoho Desk for tracking support tickets. It’s free up to I think 25 users. I deal with the emailed to me case by opening a ticket and copy/pasting the email into it.

Re: Ask HN: What tools do you use to automate your business?

#72

Longtime fan and users of Zapier. In my previous company, we were heavy users of Zapier. Literally, the easiest way to automate most SaaS companies' internal business processes. It worked so great for us that we thought to automate some flows also for our customers (onboarding, retentions). Ie. - Send a Slack message when a user is stuck with your product and send him some helpful emails - When there's new `signup fa…

[Praise]

[Explain]

[Shameless plug]

I approve.

just kidding. UI looks great. Does this go in the Intercom direction?

Re: Ask HN: What tools do you use to automate your business?

#74

Longtime fan and users of Zapier. In my previous company, we were heavy users of Zapier. Literally, the easiest way to automate most SaaS companies' internal business processes. It worked so great for us that we thought to automate some flows also for our customers (onboarding, retentions). Ie. - Send a Slack message when a user is stuck with your product and send him some helpful emails - When there's new `signup fa…

[Praise] [Explain] [Shameless plug] I approve. just kidding. UI looks great. Does this go in the Intercom direction?

Praise is fully deserved. We're actually even integrated with Zapier. [0]

Curiously a few people companies to use this product to supply the missing IF-THEN branches in Zapier (triggering them via Webhooks)

> Does this go in the Intercom direction?

No.

[0] https://i.imgur.com/QigGupS.png

Re: Ask HN: What tools do you use to automate your business?

#75
# Our business (smaller ISP) stack is:

* Xero: Accounting (I'm working to move to ledger). Automates sending of monthly invoices, CC import, etc.

* Lob: Letters and checks. I have python scripts that auto-generate a lot of the content to be sent.

* Python Scripts: Payroll, current financial health checking (expected income, what's in back, upcoming bills), text alerts for critical issues, etc.

* LibreNMS: Network health

* Mattermost: Internal communication

* Gitlab: Internal configs, wiki, script backups

* Amazon S3: Backups

* GSuite: Email/Docs/Sheets

* Zammad: Automated ticket and support site. We have templates replies for 80% of our support requests.

* Stripe: Automatic CC Invoicing, financial CRM

* Bench.co: Looking at setting this up to automate book keeping.

* Airtable: Customer signups, customer data filtering, pseudo CRM

Re: Ask HN: What tools do you use to automate your business?

#76
I'm importing furniture from Europe via container. There are several variables to consider. Tax rate, shipping rate, shipping insurance, sales markup, initial cost of the stock, cost of trucks and warehouses to move and store things, cost of plane tickets when I have to go there in person, currency exchange. I had an elaborate spreadsheet that got more and more cumbersome until I was just confusing myself, so I wrote a simple one-page calculator to sort the problem out methodically. Just javascript and jquery, looks like shit on mobile, and it's still pretty crude, but it gives me a back-of-envelope calculation that's enough for my purposes.

http://rocketships.ca/srs/shipping/

Re: Ask HN: What tools do you use to automate your business?

#77
I automate extensively, but I don't use many modern/specialised tools just for automation. I tend to rely on general purpose scripting tools, templates, and programming with relevant APIs instead.

For example, I write many simple programs, often just shell scripts, and I have a go-to set of popular libraries and system tools for most integration purposes. I use many types of triggers to start those activities, including scheduled jobs, hooks from local programs like Git, webhooks from online services, and various other things.

I also customise software UIs extensively. My text editor, graphics and other creative programs, browsers, and other software that I use regularly are all full of macros, templates, presets and the like, and often have reconfigured keyboard shortcuts, menus/toolbars, or event triggers set up to access them quickly or perform tasks automatically at appropriate times.

As for why I don’t use a lot of the modern, dedicated automation tools, it’s not that I have anything in particular against them, but after building software for the first few decades, I find it is almost always faster and more reliable for me personally to do things the “old-fashioned” way. These modern, pretty tools are all communicating with the services they automate using APIs behind the scenes anyway, and accessing those is usually straightforward from just about any decent shell or programming language if you need to.

Re: Ask HN: What tools do you use to automate your business?

#78
post #76

I'm importing furniture from Europe via container. There are several variables to consider. Tax rate, shipping rate, shipping insurance, sales markup, initial cost of the stock, cost of trucks and warehouses to move and store things, cost of plane tickets when I have to go there in person, currency exchange. I had an elaborate spreadsheet that got more and more cumbersome until I was just confusing myself, so I wrote…

> looks like shit on mobile

No, it looks usable.

Just make it scale up so its no 25% of the page on mobile

This, in the `HEAD` tag, might do it

``

Re: Ask HN: What tools do you use to automate your business?

#79
post #49

We get a lot of mileage out of Butler for Trello (in combination with Zapier, pipes.digital, Trello mail-in to process App Store notification mails, etc). https://butlerfortrello.com/ No affiliation, just a happy user.

I'm curious how you use pipes.digital if you wouldn't mind sharing!

I second this request, especially since I only learned of pipes.digital through this thread and checked it out and find it extremely interesting. Hope to hear back from you!

Re: Ask HN: What tools do you use to automate your business?

#80
post #78
post #76

I'm importing furniture from Europe via container. There are several variables to consider. Tax rate, shipping rate, shipping insurance, sales markup, initial cost of the stock, cost of trucks and warehouses to move and store things, cost of plane tickets when I have to go there in person, currency exchange. I had an elaborate spreadsheet that got more and more cumbersome until I was just confusing myself, so I wrote…

> looks like shit on mobile No, it looks usable. Just make it scale up so its no 25% of the page on mobile This, in the `HEAD` tag, might do it ` `

Sure, I'll try it.
Post reply on HN