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Ask HN: What tools do you use to automate your business?

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61–70 of 116 posts

Re: Ask HN: What tools do you use to automate your business?

#61

We get a lot of mileage out of Butler for Trello (in combination with Zapier, pipes.digital, Trello mail-in to process App Store notification mails, etc). https://butlerfortrello.com/ No affiliation, just a happy user.

Very interested to hear from OP or anyone else using Butlerbot on how they use it.

I use Trello a lot with my team, but am not quite sure how we should be using Butler.

Re: Ask HN: What tools do you use to automate your business?

#62
As we get a lot of use out of Slack, I've created a bot which notifies people of incoming requests in Salesforce through Slack, based on a load score calculation.

They can claim ownership directly in Slack or assign it to someone else (who in turn gets notified in DM by the bot). It has cut response time in half across the board.

Re: Ask HN: What tools do you use to automate your business?

#63
Longtime fan and users of Zapier.

In my previous company, we were heavy users of Zapier. Literally, the easiest way to automate most SaaS companies' internal business processes.

It worked so great for us that we thought to automate some flows also for our customers (onboarding, retentions).

Ie.

- Send a Slack message when a user is stuck with your product and send him some helpful emails

- When there's new `signup fail` event, send a Slack alert to your Customer Success team AND to my engineering team.

- Send a Slack alert and an email signed by your Product Manager when a longtime paying customer reply to your NPS survey with less than 6

Zapier deals well with internal data but not so well with customer data (ie. events or interactions performed by the end customers).

So, I've created a product that does just that. A few public interactive examples here (no need to signup to play with it)

- https://app.plainflow.com/workflows/recipe-send-tailored-onb...

- https://app.plainflow.com/workflows/recipe-slack-notificatio...

Curious to hear your thoughts.

Re: Ask HN: What tools do you use to automate your business?

#64

AWS, particularly Lambda, step functions and budgets. The business is a marketplace addon. Lambda functions handle the webhooks to add, upgrade or remove the addon. Step functions handle guiding new users through onboarding, by sending email reminders automatically re-configuring the service based on customer actions. Budgets make sure a customer is not using more resources than they are paying for, and send email al…

Gofaas looks amazing. Thank you.

Re: Ask HN: What tools do you use to automate your business?

#65
post #64

AWS, particularly Lambda, step functions and budgets. The business is a marketplace addon. Lambda functions handle the webhooks to add, upgrade or remove the addon. Step functions handle guiding new users through onboarding, by sending email reminders automatically re-configuring the service based on customer actions. Budgets make sure a customer is not using more resources than they are paying for, and send email al…

Gofaas looks amazing. Thank you.

You’re welcome! Happy to share what I’ve learned building my own FaaS systems.

Re: Ask HN: What tools do you use to automate your business?

#67
ProcessPlan is a tool that allows you to map out any process that is systematic and repeatable. You can then step through that process like a decision tree. This video will show you how it works: https://www.youtube.com/watch?v=-c_a1TbM380&list=PLpAU9Y6nl6.... ProcessPlan also integrates with Zapier and has a full REST API, so you can integrate with the tools you already use. Visit https://processplan.com/to learn more.

Full discloseure, I work for ProcessPlan.

Re: Ask HN: What tools do you use to automate your business?

#69
post #48

1. Google Calendar. Not really "automating", but I got a big boost in productivity from assigning themes to different days, so I'm not thrashing back and forth, and I can batch up similar tasks. Of course, there are fires that screw things up, but it's generally much smoother. 2. Eliminating tasks that don't need to be done, or that I've over-engineered. I have an accountability partner, and while that has a lot to d…

Love your #1. Care to share more perhaps an example what you mean by themes for different days?

I did something similar to this in my startup days, it was called "FORMS". This is where you take a particular focus for each day of the week.

- Monday: Finances - Tuesday: Operations - Wednesday: Research & Development - Thursday: Marketing - Friday: Sales

This allowed me to focus ON the business vs. IN the business.

Re: Ask HN: What tools do you use to automate your business?

#70
post #38

I would love to know how to deal with all the various electronic invoices I receive from different services (periodically and one-off, but especially the periodic). When trying to keep up with a dozen active domains/companies and associated services, I end up spending half of my time managing logins, searching for invoices (at quarterly tax time), etc. It's really at the point where I'd have better quality of life ma…

This person commented after you, might be a solution vector.

https://news.ycombinator.com/item?id=16877017

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