I was wondering aloud at work the other day if robocalls could actually spell the end of the phone number. It is extremely rare that I actually make a telephone call to talk to someone, it's been replaced with facetime and google hangouts, and it's very rare that someone calls me on my phone number that isn't a scam call. Pretty much the only time I get calls that I need to pick up are when my kid's day care is calli…
And on a related note, I much prefer interacting with customer service through a well designed website or app, rather than having to call, figure out the menu, sit on hold forever, and finally talk to someone who can't help me. It boggles my mind that a phone number is the main way to get service from so many companies.