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TurboTax Freemium Funnel: Critical Analysis and UX Teardown

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Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#81
I tried https://www.freetaxusa.com this year since I dislike Intuit so much for their lobbying. The site works very well and has a pretty similar flow to TurboTax except no auto import of financial account info.

I'm not sure the trustworthiness of the company/site. I didn't see any red flags in the privacy policy but would love to hear from others if they've used this.

Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#82
post #44

Earlier quoted context omitted.

I just download the forms from the IRS and fill them out. File on paper. It's not very hard and that way nobody but the IRS has my data.

Some situations are not hard, and some are. I wouldn't make a generalization like that.

Yes, I always thought taxes were easy when I filed a 1040EZ. Then came real life... and I discovered there were probably previous deductions I should have been taking (that exceeded the standard deduction) which could have saved me thousands of dollars and weren't available on the EZ.

Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#83

Earlier quoted context omitted.

The ridiculous tax code isnt the fault of TT, even though they lobby to keep it that way. It's the fault of the cowards we keep sending to DC. Take it up with them.

A complicated tax code isn't the problem. The tax code can be as complicated as can be, so long as it is computed automatically by the state from the data it already receives, which is the part that Intuit is blocking.

Here in my country the "practical manual" for this tax year is 1163 pages long, but the web app of the ministry has most of your information already stored. For the vast majority of people filing taxes it's just a matter of clicking "OK" a few times.

Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#84
post #79
post #34

Earlier quoted context omitted.

Do you have evidence or justification for this claim?

From their privacy policy https://www.creditkarma.com/tax/privacy : When We Share the Information We Collect Affiliates: We may share certain information with our affiliated companies, such as Credit Karma, to help us provide our Services and manage your account. now, it seems fine for Credit Karma Tax to share information with Credit Karma. what exactly counts as an "affiliate" though? I mean, "affiliate marketing"…

I believe affiliate has a more restrictive meaning that just "everyone we have a business relationship with" but I'm not a lawyer.

Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#86

eh. mediocre only because he sets the stage early as TT being able to do this devilish stuff because they’ve studied user behavior for a decade or decades and know you. making TT out to be some devil that knows you personally. honestly it’s standard predatory sales technique that many many companies use, including amazon. (like pretending that prime day prices are actually a bargain)

So two wrongs do make a right?

Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#87
post #81

I tried https://www.freetaxusa.com this year since I dislike Intuit so much for their lobbying. The site works very well and has a pretty similar flow to TurboTax except no auto import of financial account info. I'm not sure the trustworthiness of the company/site. I didn't see any red flags in the privacy policy but would love to hear from others if they've used this.

I've just filed my taxes yesterday with them since TaxAct decided to jack up the price to $80 for federal + state (used to be $30 back in 2011)

Seemed very straightforward, perhaps not as good on the suggestion front as far as potentially reducing your tax burden though.

They also managed to import my prior tax PDF from TaxAct flawlessly, so that's a plus.

Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#88
post #6

This might not apply to many who frequent HN, but not enough people know about Free File options. If your adjusted gross income is less than $66,000 you can likely file your federal and potentially state taxes for free. If you make more than $66,00 AGI, the IRS provides fillable forms that are pretty easy to use for your federal but might not be applicable in all circumstances. https://www.irs.gov/filing/free-file-do…

I was just about to comment about this! I moved outside of the states, and have a non-US bank account, which is something that TurboTax doesn't handle in their free version. I ended up using H&R Block through this Free File, and it covered both federal (1040) and CA returns for free, which TurboTax wanted to charge $30 for CA return and like $40 or $50 for the federal since I have a non-US bank account. If you make l…

They likely wanted to charge you more because you would need to file a FBAR if your account was above $10,000 (been a while need to check that threshold hasn’t moved). Big penalty if you do it wrong so you may want to double check.

Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#89

Earlier quoted context omitted.

The ridiculous tax code isnt the fault of TT, even though they lobby to keep it that way. It's the fault of the cowards we keep sending to DC. Take it up with them.

And yet whenever we try to eliminate “loopholes”, there’s some group complaining vigorously to keep that complexity. The new tax law simplified taxes for most filers by increasing the standard deduction (by eliminating exemptions).

I understand I must not be in the "most filers" camp. I still have to go through all the work to figure out if I should itemize or just take the standard deduction. The effort it takes me to do my taxes hasn't changed. I wonder how many people actually have a reduced effort vs how many save taxes?

Re: TurboTax Freemium Funnel: Critical Analysis and UX Teardown

#90
post #78
post #76

Earlier quoted context omitted.

You can deduct state taxes which adds up. Really 24,000$ is easier to hit than you might think.

You can only deduct 10k of state taxes starting next year

Which I think is BS for numerous reasons. A few being, the income tax is not how the federal government was supposed nor should be funded. We need appropriated funds and taxes, not a slush bucket that ebbs and flows. Also, states that want to use income taxes to take care of their citizens ought to have priority and not penalize them. Encouraging subunits to be responsible for their needs is a good thing. Decentralizing services is beneficial by design, even if not as efficient. The US is huge and the needs of the states are so diverse we should leave it to the states to address their own needs.
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