Cloudflare's new DNS attracting 'gigabits per second' of rubbish

Post by jakeogh » Sun, Apr 08, 2018, 11:22 AM UTC

username223 wrote: post #180

tialaramex wrote: post #144

Earlier quoted context omitted.

A smarter, and perhaps even more profitable way to approach this problem is "OK, we want almost everything that happens to customers to be a self-serve situation" and then make your (fewer) call centre employees highly trained troubleshooters who can figure out why _this_ customer wasn't able to self-serve and get that sorted for them. The result is a better customer experience (usually everything just works, when yo…

Often I prefer "self-serve," but sometimes I like to talk to a human who knows about the system that has created my problem, and can quickly fix it. That's why there are websites dedicated to showing people how to skip through phone menus and reach actual humans, even if those humans are soundboard operators paid almost nothing to make you go away.

Post by Rjevski » Sun, Apr 08, 2018, 4:17 PM UTC

reaperducer wrote: post #194

Macha wrote: post #193

Earlier quoted context omitted.

> no development on the LAN Does this just mean staging/shared servers are not deployed on machines inside the corporate network, or that developers can't have their dev environment locally and instead remote in to some other machine to do their work? I've heard of the latter in a few companies and it's always the kind of thing that makes me nope out of every applying to them.

Devs do most of their work on localhost. Changes are pushed to an independent server on an independent network in another city. Once those changes are vetted, then the work is mirrored to production. Each dev has his own cellular connection for internet on his development box. Again, no LAN access. Corporate e-mail and cross-department file servers are on another box on each dev's desk. The downside is massive over-u…

Post by ericfrederich » Mon, Apr 09, 2018, 4:03 PM UTC

0xfeba wrote: post #178

ericfrederich wrote: post #171

Earlier quoted context omitted.

Who scolded you for it? Wouldn't that just mis-route legitimate traffic to 1.1.1.0/24 locally instead of to the internet?... but you probably had no legitimate traffic there anyway, right?

Who? I don't remember. Someone on HN/reddit. It was a mild scolding in the same vein as in the article. And yes, that's what it would do. And no, I didn't. Made it easier to type in IPS, that's for sure.