61–70 of 182 posts
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http://twitter.com/xnotch/statuses/24089647124
actually this tweet explains it a little better: http://twitter.com/xnotch/status/24100656191
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Neither of those have good support for countries outside the US. It's sad, but to date there's still no good alternative to Paypal. They suck but they're also the best.
I didn't realize that...in that case, I volunteer to let him use my PayPal account!
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So you call most of the people who've ever claimed to have a problem with PayPal liars (unsurprisingly no less) and the nearest thing to a citation you provide for this claim is an anecdote and some naive pop legal analysis about "if they were bad they would get shut down!"? Stay classy. EDIT: Fixed faulty word selection.
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>My experience has been that while Paypal definitely have problems, a lot of the reported problems are exaggerated or lies.
Again you make the claim with nothing resembling a citation. What do you mean "my experience". Do you work for PayPal and actually chase these? Do you just hear things around the water cooler and have this impression? What is your experience exactly?
>So are you contesting that Paypal would get away with stealing everyones money all the time?
All the time? It's relative. Relative to the amount of transfers they do, I suspect it's a very minuscule amount. And I don't think they steal the money per se, just freeze the account.
Personally I think the problem is just that PayPal has near non-existent customer service. So if your account gets frozen you just have no way of getting something done about it.
I'm building a website that I would like to launch soon and were planning on selling digital goods. My initial idea was to just use the PayPal shopping cart, since I already have a PayPal account and it so easy to set up(I definitely don't want to go through the hassle of setting up a merchant account). But all these horror stories I have read on HN the last few days have scared me a bit. I also seems that its even w…
My advice: go with PayPal until you are making well over $2-4k a month, then switch to a dedicated merchant account once you have proven volume. There are 100 other more likely points of failure than not getting your money from PayPal.
I'm building a website that I would like to launch soon and were planning on selling digital goods. My initial idea was to just use the PayPal shopping cart, since I already have a PayPal account and it so easy to set up(I definitely don't want to go through the hassle of setting up a merchant account). But all these horror stories I have read on HN the last few days have scared me a bit. I also seems that its even w…
I think people are being very knee-jerk with their reactions about all of this. Yes, it's annoying to have your money frozen temporarily, but Paypal is basically on the line for all of that money if it turns out to be fraudulent. All they need is a series of business documents proving you really are who you say you are, and then they will hand over the money.
Let's face it, few people show up out of nowhere and earn a million dollars in a month!
Notch even knows this, if you read his blog post he says he's sure it'll get sorted out. Once you go through this process once they will not do it again.
I completely understand the Googley argument that you can't provide much customer service if you have millions of users with a tiny average revenue, but what sense is there in treating a €600,000 account so poorly? Surely they must know that they have lost him forever as a customer.
The only logical answer I have as to why PayPal do this to big customers is that they know that as soon as anyone gets big they leave for a cheaper merchant account, so their account freeze is just a way for them to hold on to a customer long enough to make some real money out of them. I can't believe that they would, but I'm struggling to work out why else they would act like this.
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We've been going around in circles with stories like this for years. In spite of all the horror stories, people are still using PayPal. That would indicate to me that either PayPal are exploiting a monopoly position, or there is a massive gap in the market for a fast, easy payment system that doesn't treat serious customers like dirt. I completely understand the Googley argument that you can't provide much customer s…
PayPal, like all payment processors, deals with a large amount of fraud, yet they seem to manage to keep it low enough relative to the total cash flow that their rates are fairly reasonable for small vendors.
Which is exactly why guys like this use the service in the first place. As you mentioned, these stories seem to cycle around, yet lots of people still rely upon PayPal, and there's something to that.
Add in that every Western government is imposing strong anti-money laundering and anti-terrorism financing regiments on organizations like PayPal.
Seriously, people don't know how amazingly good they really have it. Having a snag in PayPal (and going through the arduous task of providing documents) is nothing.