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Extra Technical Obstacles for Facebook Quitters

wsj.com

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Re: Extra Technical Obstacles for Facebook Quitters

#61

Post by briandear »

feelin_googley wrote: post #44

"I feel deeply personally responsible, because a lot of mistakes were made ," Sandberg said in an interview with Bloomberg. [ Dont feel bad. You are doing a fantastic job! ] "What we didn't do until recently and what we are doing now is just take a broader view looking to be more restrictive in ways data could be misused. We also didn't build our operations fast enough -- and that's on me," she added. ... Sandberg ad…

“Mistakes were made?”

No, you people knew exactly what you were doing.

Re: Extra Technical Obstacles for Facebook Quitters

#62

Post by WhitneyLand »

idle_processor wrote: post #56
WhitneyLand wrote: post #46

Cox, a major cable operator, allows you to sign up and add any services you want online. However, partially removing or cancelling services online is expressly forbidden. For example, if you wish to keep Internet service but cancel cable TV, a call is required. I know it’s a different process, but wanted to reilluminate the some of the measures taken against disconnecting a service in general. Once you do call, which…

Time Warner didn't respect the choice to not disclose a reason. They went in circles a few times, instead of dropping the question and advancing the script.

Facinsating, although I empathize. I assume peaceful resistance of politely reiterating the reason is private would require them to yield eventually? If not, seems like it’d make for a great audio clip for some morning news show.

Re: Extra Technical Obstacles for Facebook Quitters

#63

Post by reificator »

idle_processor wrote: post #56
WhitneyLand wrote: post #46

Cox, a major cable operator, allows you to sign up and add any services you want online. However, partially removing or cancelling services online is expressly forbidden. For example, if you wish to keep Internet service but cancel cable TV, a call is required. I know it’s a different process, but wanted to reilluminate the some of the measures taken against disconnecting a service in general. Once you do call, which…

Time Warner didn't respect the choice to not disclose a reason. They went in circles a few times, instead of dropping the question and advancing the script.

It's likely on a per-callcentre and per-agent basis.

Remember the agent is often required to record your disposition at the end of every contact, they can face consequences if they misuse buttons like "Answering Machine" and "Hang Up". So if they get ahold of you, they really want to get a reason out of you.

Re: Extra Technical Obstacles for Facebook Quitters

#64

Post by imron »

feelin_googley wrote: post #35

"Facebook has asked several major U.S. hospitals to share anonymized data about their patients, such as illnesses and prescription info, for a proposed research project . Facebook was intending to match it up with user data it had collected , and help the hospitals figure out which patients might need special care or treatment." Source: https://www.cnbc.com/2018/04/05/facebook-building-8-explored...

Please share anonymous data with us that we can cross reference with our own data to de-anonymize!

Re: Extra Technical Obstacles for Facebook Quitters

#65

Post by neffy »

dangom wrote: post #26
ino wrote: post #10

If you're in Europe and want to delete your fb account, wouldn't it be better to wait until GDPR activates, so your data actually gets erased instead of hidden? I'm going to erase quite a few accounts I'm no longer using on various services, I really hope they won't cheat.

According to Wikipedia, GDPR arrives on the 25th of May. Do you know it services are truly forced to comply from that day onwards or should we wait even longer?

They are forced to comply at that point - they've had 2 years to get ready.

It's going to be very interesting to see what happens. Actual compliance I strongly suspect is going to depend on whether they enforce it - and actually levy a fine of 4% of total annual revenue against a significant company.

Apropos nothing, I remember reading an article a few years ago about how Facebook was using blue ray disks for long term storage.

Now if I was responsible for this thing, I would wait 6 months or so, and then tell all the Data Protection Authorities that their bonuses were directly linked to revenue from enforcement ... and sit back and watch the fun.

Re: Extra Technical Obstacles for Facebook Quitters

#66

Post by neffy »

camkego wrote: post #47
dangom wrote: post #26

Earlier quoted context omitted.

According to Wikipedia, GDPR arrives on the 25th of May. Do you know it services are truly forced to comply from that day onwards or should we wait even longer?

If we log on from the UK or another European company after the 25th and delete the account from there, will they apply the GDPR based deletion, where they actually delete the data?

Strictly it only applies to residents of the EU, how much attention companies will pay to that, is another matter. But given the risks associated with not deleting data, I suspect most companies will err on the side of safety.

Re: Extra Technical Obstacles for Facebook Quitters

#67

Post by existencebox »

peatmoss wrote: post #3

Probably (maybe?) not intentional, but suspiciously timed. Presumably off-boarding from Facebook looks a bit like a funnel, where every additional hurdle means more people will bail on their original intended action. I nuked my facebook account a couple years back and I remember eye rolling at the number of steps. And then there was the waiting period where they’d keep my account around for some number of days or wee…

Hey, question for you, admittedly slightly tangential.

I've been a dev for a few user facing products that stored customer created content and offered account deletion. These sites weren't specifically social, and I always thought offering a "we don't hard delete for N days" (with reasonably short N) was a user friendly option, in case of accidental deletion or realizing recovery of certain assets was needed. Would you have an issue with this if the rest of the process wasn't dark-patterened? (e.g. if it was a clear single button "Delete account, type account name to confirm, OK, your stuff is going to be hard gone in a week")

I'm curious as to where that line would be for you, since I usually consider well towards the "make options blatantly transparent and easy to use" and to the "allow users control of their account" side of things.

Re: Extra Technical Obstacles for Facebook Quitters

#69

Post by TheSpiceIsLife »

existencebox wrote: post #67
peatmoss wrote: post #3

Probably (maybe?) not intentional, but suspiciously timed. Presumably off-boarding from Facebook looks a bit like a funnel, where every additional hurdle means more people will bail on their original intended action. I nuked my facebook account a couple years back and I remember eye rolling at the number of steps. And then there was the waiting period where they’d keep my account around for some number of days or wee…

Hey, question for you, admittedly slightly tangential. I've been a dev for a few user facing products that stored customer created content and offered account deletion. These sites weren't specifically social, and I always thought offering a "we don't hard delete for N days" (with reasonably short N) was a user friendly option, in case of accidental deletion or realizing recovery of certain assets was needed. Would y…

I recently nuked my email account by accident because their Close Account thingo is just 'enter password' > click button to the right, which is the identical process for . unlocking the 'Password & Security' settings 'enter password' > click button to the right, only the close account option is at the bottom of the page.

It was late, I was tired and not paying attention. I've raised this with the service provider and they mentioned they plan to fix it.

They store backups for deleted items for 7 days.

This seems like a reasonable way of going about things.

Re: Extra Technical Obstacles for Facebook Quitters

#70

Post by badminton1 »

ino wrote: post #10

If you're in Europe and want to delete your fb account, wouldn't it be better to wait until GDPR activates, so your data actually gets erased instead of hidden? I'm going to erase quite a few accounts I'm no longer using on various services, I really hope they won't cheat.

Are e-residents (e.g: Estonia) protected by GDPR?
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