Earlier quoted context omitted.
Yeah, that's how I feel too. When I get an email such as: > Hey {{ first_name }}, "Hey" isn't a salutation I want as a customer. We aren't friends. > We miss you. Bullshit. This is an auto-generated email. Computers don't "miss" people. > It's been a while since we've seen you. We know you get busy ... Yes, and now you're interrupting my busy day > ... but we'd love to see you again soon. In fact, come back and visit…
"I'm sorry for interrupting your day..." No you're not. You wouldn't have interrupted me if you were sorry!
Email marketing for e-commerce
51–60 of 108 posts
Re: Email marketing for e-commerce
#52Earlier quoted context omitted.
Yeah, that's how I feel too. When I get an email such as: > Hey {{ first_name }}, "Hey" isn't a salutation I want as a customer. We aren't friends. > We miss you. Bullshit. This is an auto-generated email. Computers don't "miss" people. > It's been a while since we've seen you. We know you get busy ... Yes, and now you're interrupting my busy day > ... but we'd love to see you again soon. In fact, come back and visit…
Most places are pretty good about sending unsubscribe links these days. However, I ran into a truly awful exception late last year with TaskEasy. For those who don't know, TaskEasy coordinates lawn care and similar services using independent contractors. I was happy with the service I received, and didn't even have to sign up for an account to order it. Then marketing emails started showing up. The unsubscribe link t…
Re: Email marketing for e-commerce
#53Email marketing is a rabbit hole, I remember this one particular instance where using a discount to re-engage abandoned carts would trigger a purchase, marking the campaign as a success..only to find out the customers had learned that they could get away with it and abuse this system to get discounts every time. Now that's great, they re buying..but we were in practice losing money on every transaction. That's when w…
Only times I ever use a discount code is for stuff I have every intention of buying anyway. The amount of profit some companies throw away because of some half-assed split-testing experiment is unbelievable.
Re: Email marketing for e-commerce
#54Honestly the most surprising thing to me was the study that is cited out of the gate: According to our latest research, however, conventional wisdom is wrong. A vast majority of Americans (91%) do in fact want to receive promo emails. While 86% would like to receive promo emails at least monthly, 15% would like to receive promotional emails every day. Is my personal experience of not wanting any email promotions just…
It's not way off for you, obviously, and based on my experience in email marketing threads, not way off for a lot of the HN crowd. But the HN crowd is a pretty interesting self-selected group of people. "You're not the target audience," as a fellow website builder used to say. And I think it's true that people who build digital products themselves might not have the same mindset about digital communications as the ge…
The only deviations to that are 2FA or receipt emails.
Re: Email marketing for e-commerce
#55As an aspiring SaaS founder, I was surprised how hard email marketing (EM) is. My questions so far: 1/ ROI - how much of a difference can good EM make as opposed to bad EM or no EM? Should I not rather focus on improving my product? 2/ What is the low hanging fruit? 3/ What are some of the tools I should be using? If my payment management is in Strip, how do I integrate it with the CRM? [answer: https://stripe.com/wo…
If no to any of the above, then I would just do manual outreach. Get a feel for the customers. Iterate the product. Find product-market fit. At some point you'll naturally wonder if you can scale the successful emails you're sending, and that's when email automation comes into play.
Re: Email marketing for e-commerce
#56Re: Email marketing for e-commerce
#57Earlier quoted context omitted.
Yeah, that's how I feel too. When I get an email such as: > Hey {{ first_name }}, "Hey" isn't a salutation I want as a customer. We aren't friends. > We miss you. Bullshit. This is an auto-generated email. Computers don't "miss" people. > It's been a while since we've seen you. We know you get busy ... Yes, and now you're interrupting my busy day > ... but we'd love to see you again soon. In fact, come back and visit…
Most places are pretty good about sending unsubscribe links these days. However, I ran into a truly awful exception late last year with TaskEasy. For those who don't know, TaskEasy coordinates lawn care and similar services using independent contractors. I was happy with the service I received, and didn't even have to sign up for an account to order it. Then marketing emails started showing up. The unsubscribe link t…
1. Start out with an email transaction that follows up purchases done in the MVP to registered users. All that receive the emails have accounts since the MVP required it. It's not hard to setup automatic emails through code... It's hard to think of edge cases though.
2. Change in spec: more people buy if we change the UX and cut the registration.
3. Send an email to the customer. Oops - no account to unregister.
4. (This is the step that was missing) Change the code that handles emails so everyone can unsubscribe.
Sometimes it's important to get something out quick and things aren't always dark UI / UX on purpose. Users are often blaming us devs for our dark evil powers when all we did was shake out some code on a too tight deadline.
Re: Email marketing for e-commerce
#58It's been a while since we've seen you. We know you get busy but we'd love to see you again soon And I absolutely love spending an hour deleting a flood of auto-genetated e-mails from my inbox every month or hunting for that tiny low saturation "unsubscribe" link (which sometimes doesn't work/exist at all). The worst offenders are the airlines and travel agencies IMO. I mean I understand getting monthly e-mails from…
I also get many emails from legacy airlines for long haul deals and I end up getting one of them a year, I'd say it's a successful campaign, they don't expect a large amount of customers to jump on every deal, eventually one that's closer to your profile pops up
Re: Email marketing for e-commerce
#59Earlier quoted context omitted.
Yeah, that's how I feel too. When I get an email such as: > Hey {{ first_name }}, "Hey" isn't a salutation I want as a customer. We aren't friends. > We miss you. Bullshit. This is an auto-generated email. Computers don't "miss" people. > It's been a while since we've seen you. We know you get busy ... Yes, and now you're interrupting my busy day > ... but we'd love to see you again soon. In fact, come back and visit…
Most places are pretty good about sending unsubscribe links these days. However, I ran into a truly awful exception late last year with TaskEasy. For those who don't know, TaskEasy coordinates lawn care and similar services using independent contractors. I was happy with the service I received, and didn't even have to sign up for an account to order it. Then marketing emails started showing up. The unsubscribe link t…
Yeah, but unfortunately companies are also really, really, really good at putting you on mailing lists/ADLs that you never, ever would have signed up for on your own.
I went to a coffee shop in Palo Alto, bought a coffee, paid by Square, found I was now on one of their Square Marketing ADLs. Never asked for it, never would have asked for it, would have said "Hell no" if I were asked. Flagged it as Spam. Seriously considering never visiting that coffee shop again, but have at the very least switched to paying by cash...
Seriously, cut the bullshit. I don't want to be signed up to your list just because I bought something. Ask me if you want me on your list - if it's something I care enough about, I'd actually be okay with it.
Re: Email marketing for e-commerce
#60> 91% of customers want to hear from the companies they do business with. It’s unavoidable in the modern e-commerce marketing world. The quote is referring to email marketing. This seems pretty misleading. I can believe that 91% of people want to hear from some companies. But I'd bet that most people are not interested in hearing from most of the companies they do business with. There's a simple solution to this. It'…
As a marketer, I really wish people behaved logically. If they want to get emails, they opt-in, and they don't want to, they don't opt-in. That's the pervasive belief here based on the comments I've seen so far, and that's really clean right?
However, the truth in my experience is that people don't. This black-and-white segmentation IMHO ignores a middle segment of customers who don't care that much one way or another. They are the ones who don't even see the checkbox, whether it's checked or not, they're just trying to move through a form.
If you don't have opt-in, and when you email them later, some of them do convert. When you move to opt-in, you lose your connection to those customers and your overall re-capture rates go down. You throw the baby out with the bathwater. And the increased engagement from those that are left isn't nearly enough, especially if you have a hard limit on the number of purchases at a time like I did (online financial product).
This is what I know based on the data I've seen in one business. Now if I conjecture, I think opt-in works best for businesses email is your lifeline. Think knowledge-based businesses like I will Teach You to Be Rich - if that guy didn't have email, he'd be screwed. He needs to build trust and he does that through sending you relevant, useful content. So they use opt-in to really make sure their deliverability is top-notch. Other companies have many channels of acquisition, and send so many emails, that if a few customers click spam, it sucks but it's OK.
So I don't have a great solution. I think the one that works OK is providing prominent unsubscribe options and making it really easy for customers who don't want to receive any more messages to do so. But it's not perfect - we still get spam complaints and people swearing they unsub'd 5 times and still get messages. I don't want to message people who don't want to hear from us, but you need a signal to do so.