This guy falls into the same trap a lot of UX designers do: He takes a good rule (keep it simple) and extrapolates too far in his conclusion. He assumes an average user isn't smart enough to grasp multi-function devices and multitasking. That said I don't blame him for his third point. I think a lot of people (myself included) were suprised at how little tactile feedback is missed on the iPhone.
I sort of agree about tactile feedback. People don't miss it much on the iphone. On the other hand, real buttons are still a far, far better interface. I basically don't use the virtual keyboard on my droid. I either use the real keyboard or voice search. Both interfaces blow the virtual keyboard away (and it's not even that bad). I guess what I'm saying is that both sides are right. Real buttons are better, but if y…
Touch screens may turn into a technology that's omnipresent although "educated" consumers try to avoid it (like glossy laptop screens or high-megapixel cameras with tiny sensors)