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A billion reasons never to buy IBM services

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Re: A billion reasons never to buy IBM services

#111
post #81

Can anyone explain what's so complex about a "payroll system"? Presumably you just have a table with people with salary, and every month you wire the money and record information about the wire or otherwise have a way to record when the person has taken cash. You might want to have more complex rules for determining schedule and amount of salaries, and support for contractors, unpaid leave, taxes, etc. but that doesn…

Remembering and tracking all the agreements made with workers and unions going back decades and handling the cases where workers change jobs and union designations (or even move from one union to another). There are thousands of byzantine rules in the contracts and agreements, some mutually contradictory. The old code likely contained a lot of business logic that represented an institutional memory of how to handle a…

That why you should start small but cover most common cases first. Then gradually work on policies to simplify byzantine rules. Retrain some people and keep internal dev team.

IBM promised a big bang that would be finished before the election. What could possibly go wrong?

I think that there is a positive aspect. Other governments will learn from mistakes when ordering expensive projects like this.

Re: A billion reasons never to buy IBM services

#113
Wife worked for them as sales something, sometimes I saw the tools she had been using, couple of presentations - real nightmare fuel.

I remember once talking about how they (big blue) see Atlassian as a competitor and how they have to try harder to convince companies to use IBM products... the very moment someone replaced Jira with some IBM shit or Gmail Business or even Outlook with Lotus Notes I would quit.

Re: A billion reasons never to buy IBM services

#114
post #76

Historically Slovakia gets lumped with Eastern Europe in popular perception - Slovakia is nothing like Romania, the Ukraine, Albania or even Poland in turning out petty criminals or promiscuous online fraudsters. Not to forget Western Europe, France has a far more unhealthy work culture and fraud at work and as a way of living is far more acceptable than in Slovakia. Germany and Austria tend to value probity far more…

Glad to see someone already posted this. I don't know how anyone writes something like "this is what Slovaks are like" and doesn't stop to think about their biases.

I originally thought maybe he was from Slovakia (I have occasionally made jokes or generalisations about Irish people, as I am one) -- but then the footnotes make it clear it's not self deprecation. It's just prejudice.

Re: A billion reasons never to buy IBM services

#115
post #36

There's a dimension left out here on the Phoenix disaster: It wasn't really IBM's fault at all. The Canadian public service is really complex. There are multiple unions with multiple overlapping collective bargaining agreements, where the public service is allocated to different classes. These classes are paid specific rates, with retroactive pay being common for changing classes. The majority of the problems with Ph…

I think if Harper had stayed in office, he would have blamed this on the complicated payroll requirements. He likely would have leaned on PSAC/CUPE to simplify it in the next round of contract negotiations.

Re: A billion reasons never to buy IBM services

#116
post #110

Earlier quoted context omitted.

The managers needed IBM to tell them about the concept of institutional knowledge? They need to be told that people with experience have learned their jobs? That new employees need training? This is like Management 101. Just how incompetent are these managers?

They're the ones spending the money. It's not "oh, we're getting paid? Caveat emptor ." Everyone involved has a social responsibility, but the ones who are getting paid to be there have more responsibility.

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Re: A billion reasons never to buy IBM services

#117

Earlier quoted context omitted.

As a general rule, if a work task lands on your desk that involves working with a IBM/Oracle/SAP product, preemptively apologize to those regularly around you for your miserable attitude in the near future.

I'm not sure why Oracle is in the list. The databases are very expensive but they work well.

Probably due to their extremely shady business practices, first of them being bundling the JRE with crapware on Windows.

Re: A billion reasons never to buy IBM services

#118
post #36

There's a dimension left out here on the Phoenix disaster: It wasn't really IBM's fault at all. The Canadian public service is really complex. There are multiple unions with multiple overlapping collective bargaining agreements, where the public service is allocated to different classes. These classes are paid specific rates, with retroactive pay being common for changing classes. The majority of the problems with Ph…

> There's a dimension left out here on the Phoenix disaster: It wasn't really IBM's fault at all. I respectfully disagree. IBM management either knew what they were contracting was a recipe for disaster, or they were incompetent. In both cases, as they were supposed to be the billion-dollar expert on the matter, they bear great responsibility for this failure. And at an industry level, companies that promise the impo…

Payroll projects are always disasters.

Any vendor will do exactly what is asked, no matter what. IBM, Dell, Accenture, Deloitte, McKinsey, etc. There is no reason why a customer should allow a contractor like this to run roughshod over them -- thats incompetence and bad governance.

I've run big projects with vendors like this. You write good RFPs and hold feet to the fire and they will deliver.

Re: A billion reasons never to buy IBM services

#119
post #5

Earlier quoted context omitted.

I've used two services from IBM: Notes and node DB2 package. Both of them were pretty low quality, the db2 package was so unstable that it constantly segfaulted the entire node process. It's not fixed for years since the issue was reported with reproducible code. Needless to say I wouldn't recommend IBM even to my enemies. Can anyone share a good IBM experience? I'm honestly interested.

They bought SoftLayer a few years ago and haven't ruined it. Not sure if that really counts or not, but I was really worried. I've been there for quite a few years, and nothing went downhill after they got bought.

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Re: A billion reasons never to buy IBM services

#120
post #90
post #76

Historically Slovakia gets lumped with Eastern Europe in popular perception - Slovakia is nothing like Romania, the Ukraine, Albania or even Poland in turning out petty criminals or promiscuous online fraudsters. Not to forget Western Europe, France has a far more unhealthy work culture and fraud at work and as a way of living is far more acceptable than in Slovakia. Germany and Austria tend to value probity far more…

Thanks for calling this out. I think we should do more of it on HN (and everywhere else). People should try harder to decouple their biases from facts especially in their public writing.

I'll play devil's advocate here: I actually greatly prefer when people expose their biases early on rather than try to hide them through weaselly or bland language. I think immediate total aversion to nationally biased language is a specifically American trait (and left-coast American at that) - as the result of contemporary cultural conditioning and general lack of exposure to international identities. Europeans are more comfortable with it as it happens more there, there is much more international exchange, and as a result, people can be given the benefit of the doubt by default, in the sense that "oh, I know that when the author says Slovakian culture, he obviously doesn't mean every single individual Slovakian person, but rather his perception of the traits of their culture as a whole."
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