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How Amazon Can Blow Up Asset Management

jirisancapital.com

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Re: How Amazon Can Blow Up Asset Management

#81
post #78

Earlier quoted context omitted.

If a VC or an angel investor would just give me $10,000 a year as salary, I would work on any idea full time for them, 90 hours a week, fighting fires, everything. The issue is that the labor demand in this country (VCs, corporations, angels, basically anyone with money) would much rather prefer to spend $120,000 on one "really good" programmer than say $30,000 total on a team of 3 young and hungry programmers. Somet…

This comment is so odd I'm not sure where to begin. You would work more than 2x full time hours on any idea proposed by some VC for ~$2.25/hour? And you think there is an availability of competent "young and hungry" programmers who would do the same? And the lack of availability of this arrangement is causing these young hungry programmers to starve? Is this entire comment some kind of joke or satire that went over m…

No, I promise it isn't satire. There are a lot of us out here who are trying hard to get jobs but can't.

I would rather work for $10,000 with a chance at more responsibility and future promotions than not work at all.

Additionally, where I am currently, $10,000 would more than pay for food and rent and internet!

Re: How Amazon Can Blow Up Asset Management

#82
post #79

Earlier quoted context omitted.

If a VC or an angel investor would just give me $10,000 a year as salary, I would work on any idea full time for them, 90 hours a week, fighting fires, everything. The issue is that the labor demand in this country (VCs, corporations, angels, basically anyone with money) would much rather prefer to spend $120,000 on one "really good" programmer than say $30,000 total on a team of 3 young and hungry programmers. Somet…

This makes very little sense. If you are willing to work 90 hrs/wk for $10k salary, why not take a regular 40 hr/wk job for $10k salary (or more even, why limit yourself?), and spend the other 50 hours doing whatever you were going to do? There are plenty of $10k/yr 40-hour-work-week jobs that don't require any mental load after you clock out, and don't pretend like you won't get anything done in those 50 remaining h…

For additional context, please take a look at the other comment I just added in this thread :)!

Right now, my friends and I are unemployed. We would love to be able to work on any project where someone believes in us. $10,000 is more than enough to cover food, rent, internet, etc where we live. And if there is a chance at future promotions and additional responsibility for a bump in pay, then great!

Right now, I would rather work hard and gain connections who trust me as a worker, than not work at all. I am working on my side projects, but those aren't profitable, are still in dev, and generally I haven't found an employer or investor who is interested in the project or translatable skills

Re: How Amazon Can Blow Up Asset Management

#83
post #4

Amazon has a serious problem with counterfeit goods and fake reviews. One might think that with the rise of AI/ML catching fake reviews and counterfeits will be much easier but Amazon doesn't seem to be doing any thing. In which case, allowing them to handle money seems like a recipe for disaster. As for the Ant Financial comparison, I find it hard to believe that Amazon is not utilizing the reserves it gathers by se…

This comes up every time Amazon is a topic on HN, and yet, from the article:

"Amazon is rich with the most important resource in asset management: trust. The firm earned the highest reputation ranking in the U.S. in a 2017 Harris Poll. It was ranked as both the most influential and most trusted company in a 2016 survey by SurveyMonkey. It was the only company to land in the top 5 for both categories."

If the above is true, then counterfeit goods are probably not ultimately a significant problem for them.

Re: How Amazon Can Blow Up Asset Management

#84
post #15

Isn't the virtual distribution shelf for investment funds already a pretty established thing? When I log into my online bank there is an online market place for funds, allowing you to place money in funds with maximum trust and minimum effort. How would Amazon improve on this? (That said, I like the idea of always selecting the top 1% of fund customers and allowing them to offer their own funds)

Because that existing "online market place for funds" is gibberish to most retail customers.

You go to Amazon, you type in "best AA batteries", and what you get back is not a raw list of battery serial numbers or technical specifications about battery performance (which is basically what you get in the existing brokerage experience, describing funds and their performance). What you get on Amazon is plain-english descriptions, reviews and ratings, and a sorted order of relevance or price or whatever. All these things smooth out the buying experience, reducing any possible source of friction for your purchase decision (hell, you can subscribe-and-save for new batteries every 6 months, thereby precluding ever having to make a purchase decision ever again); they want to make it as easy and natural and automatic as possible, for you to click Buy. But for investments, customers face a huge upfront barrier in terms of lack of knowledge and uncertainty, before they can make a purchasing decision; sure, all the raw information is there, but only highly motivated customers (relatively speaking) are going to dig through it or overcome it before transacting.

Now, I'm not saying that Amazon should add customer reviews of ETFs or funds or whatever ("5 stars: I bought VTSAX and made $43.26, and you can too!"), but it can certainly do a whole heck of a lot to reduce the friction of making a transaction. The point is, the customer shouldn't have to do any work (or as little as humanly possible), before clicking the Buy/Sell button.

And sure, the existing financial institutions can work on this same problem, but this is a actually not their biggest problem. Their biggest problem, is convincing customers to even think about them and take a look at their offerings, in the first place. 70+% of American households have Prime; how many have brokerage accounts? Some Googling around puts this at ~14% ([1] DOL 2015 report says 17 million households had brokerage accounts in 2013, DOWN from 19 million in 2001; total there's roughly 120 million total households in America). Also remember, this 14% of households is split amongst all the competing brokerage firms, while the 70% of households is ALL Amazon's.

All the brokerage ads I see, are targeted towards traders or people who want to become traders; this makes sense for those firms, because why would someone who has no interest in trading, ever use their brokerage? But this is narrow-minded and ultimately self-limiting thinking, and this is not at all how Amazon thinks. EVERYONE is an Amazon customer (or potential customer); once you're on the platform, figuring out exactly what to sell and how to sell it to you is easy. Prime is a huge economic engine/pool of consumers, at which Amazon could throw just about any product at, at any time. Some will stick, some will fail, but even those that fail can be recycled and improved and retried.

Everyone else is fighting over their shares of gold, while Amazon is working to create/feed the golden goose instead. Strategy over tactics.

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[1] https://www.dol.gov/sites/default/files/ebsa/researchers/ana...

Re: How Amazon Can Blow Up Asset Management

#85
post #45

Earlier quoted context omitted.

> but Amazon doesn't seem to be doing any thing. I would have thought that on Hackernews of all places people would recognize the scale that is involved with a site like Amazon and recognize that fixing this problem is far from trivial. I'm sure Amazon is taking it very seriously - when have they ever shown anything but "obsession" about positive customer experiences. But it is hard, and it will take time to do it ef…

I disagree. There seems to be so much low hanging fruit to at least reduce the problem but they haven't taken even the smallest steps. This is because they're prioritizing revenue, volume, and selection over fraud prevention.

You could not be more right. At least from my personal experience. I mean, try and buy a phone case on Amazon right now. Literally every single listing on their top two pages of results when filtered by "best rated" is stuffed with fake / paid reviews. Its literally impossible to tell if you're going to be getting a quality product. And if companies like Fakespot or whatever can tell if Amazon reviews are fake, Amazon themselves could easily do as as well, or even just buy one of the review validating services and integrate the score directly into their listings. None of this is that hard, and especially not for Amazon with their scale and resources, so literally the only reason for them not to do this is that it is more profitable not to. The average consumer may have a relatively high degree of trust in Amazon, but anyone who thinks even remotely critically about their purchasing decisions is going to quickly realize Amazon is mired in fake reviews and duplicity.

Re: How Amazon Can Blow Up Asset Management

#86
post #61

Earlier quoted context omitted.

> but Amazon doesn't seem to be doing any thing. I would have thought that on Hackernews of all places people would recognize the scale that is involved with a site like Amazon and recognize that fixing this problem is far from trivial. I'm sure Amazon is taking it very seriously - when have they ever shown anything but "obsession" about positive customer experiences. But it is hard, and it will take time to do it ef…

I doubt Amazon even considers it an issue. The effect of negative customer experiences from counterfeit goods and fake reviews on actual sales is likely negligible, certainly less than the cost of any "improvement" to the system. Most people aren't going to delete their Amazon accounts because of a bad item - they'll just return it, and stay customers. Meanwhile, those counterfeits allow Amazon to fulfill orders more…

Amazon may not consider it an issue - yet, but if they don't before it make critical mass, it could seriously damage them.

As a fairly heavy Amazon customer for both home & biz, I was getting to the point where Amazon was just the default buying location, but now there are entire categories of stuff that are such a PITA to find a valid offering that Amazon is just about off my list.

Amazon recently keeps showing me a popup about a Biz account for some benefits, and while I probably would have jumped at it 2 years ago, I just haven't bothered now.

Yes, it's mere anecdote, but I'm seeing many complaints of the same. This is the kind of problem that doesn't show up in the numbers early, and by the time it shows up in the numbers to get Mgt's attention, it may be too late, because the reputational damage has been done.

Years to build trust, minutes to break it...

Re: How Amazon Can Blow Up Asset Management

#87
Article:

> Jeff Bezos’ disdain for Wall Street is well known

Is it? Bezos got his business education on Wall Street at D.E. Shaw. What is known about his having "disdain" for that industry? Is this just a botched reference to his strategy of ploughing profits back into company growth?

Re: How Amazon Can Blow Up Asset Management

#88
> Amazon is rich with the most important resource in asset management: trust.

I'm sorry, but what? I don't even trust Amazon to deliver eclipse glasses that aren't counterfeit, and I know most of my friends/family feel the same way at this point.

The only thing I trust them to deliver is streaming video at this point.

Re: How Amazon Can Blow Up Asset Management

#89
post #61

Earlier quoted context omitted.

I doubt Amazon even considers it an issue. The effect of negative customer experiences from counterfeit goods and fake reviews on actual sales is likely negligible, certainly less than the cost of any "improvement" to the system. Most people aren't going to delete their Amazon accounts because of a bad item - they'll just return it, and stay customers. Meanwhile, those counterfeits allow Amazon to fulfill orders more…

> actual sales is likely negligible At the moment it might be negligible but in the long run they are hurting them self. 5 years ago I and a lot of my friends ordered everything on Amazon because it was fast and we knew that we will get the correct stuff. Nowadays I (and most of my friends) almost stopped using Amazon because it is such a hassle to find stuff which is actually sold and shipped by Amazon and not some…

If the same or similar item is available on Target.com, I now buy it there.

I trust Target's supply chain about 100x more than Amazon and I'm willing to pay extra for that assurance.

Re: How Amazon Can Blow Up Asset Management

#90
post #78

Earlier quoted context omitted.

This comment is so odd I'm not sure where to begin. You would work more than 2x full time hours on any idea proposed by some VC for ~$2.25/hour? And you think there is an availability of competent "young and hungry" programmers who would do the same? And the lack of availability of this arrangement is causing these young hungry programmers to starve? Is this entire comment some kind of joke or satire that went over m…

No, I promise it isn't satire. There are a lot of us out here who are trying hard to get jobs but can't. I would rather work for $10,000 with a chance at more responsibility and future promotions than not work at all. Additionally, where I am currently, $10,000 would more than pay for food and rent and internet!

What are some reasons you can’t find a job? I’d love to be able to tell my AVP that I can hire someone for $2.50/hour. We’ve paid $20/hour for data entry clerks just as a stop-gap measure before we automate things. At such a price we’d stop all our investment in automation and just massively hire people.
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