Rely your web startup on Rackspace Cloud? Think again
1–10 of 83 posts
Re: Rely your web startup on Rackspace Cloud? Think again
#2I'm thinking Rackspace might well have been in the right on this one. If the customer was in fact phishing, Rackspace was well within their rights to shut down the account. It's really up to the application creator to prevent that abuse.
That said, it's good to have a reminder of the risks of outsourcing your hosting. I still think the tradeoff is worth it for experimental products where you don't want to invest too much upfront.
Re: Rely your web startup on Rackspace Cloud? Think again
#3This may sound contrived and sarcastic, but I assure you it is not.
Try your best to get Robert Scoble's attention on this. Rackspace has tasked him with being an evangelist primarily focused on startups and bringing them into the Rackspace services. It's my understanding that things like this should be his primary concern.
I could be mistaken, but I'm used to that.
Re: Rely your web startup on Rackspace Cloud? Think again
#4This may sound contrived and sarcastic, but I assure you it is not. Try your best to get Robert Scoble's attention on this. Rackspace has tasked him with being an evangelist primarily focused on startups and bringing them into the Rackspace services. It's my understanding that things like this should be his primary concern. I could be mistaken, but I'm used to that. http://twitter.com/malbiniak/status/22672201225
Your middle paragraph is reasonable and a good idea. What's with the first and third?
Re: Rely your web startup on Rackspace Cloud? Think again
#5I'm thinking Rackspace might well have been in the right on this one. If the customer was in fact phishing, Rackspace was well within their rights to shut down the account. It's really up to the application creator to prevent that abuse. That said, it's good to have a reminder of the risks of outsourcing your hosting. I still think the tradeoff is worth it for experimental products where you don't want to invest too…
I agree. Hosting providers usually reserve the right to shutdown your server if it has been hacked, and phishing is often more directly harmful to people.
Re: Rely your web startup on Rackspace Cloud? Think again
#6@matrix, I think overall direction is correct, Rackspace should try their best to notify their customer if they received complaints. However the ridiculous point of this case is totally shutting down all servers of a startup in just 1 hour, which is really horrible. Instead I believe they should at least give 12 - 24 hours for a startup to react and investigate before taking down all their services?
Is that really on the same direction that they want to serve startups?
Re: Rely your web startup on Rackspace Cloud? Think again
#7To be fair, a service the size of Rackspace Cloud is bound to screw up at least a few times.
Then again, no one ever got fired for switching to Linode.
Re: Rely your web startup on Rackspace Cloud? Think again
#8I'm thinking Rackspace might well have been in the right on this one. If the customer was in fact phishing, Rackspace was well within their rights to shut down the account. It's really up to the application creator to prevent that abuse. That said, it's good to have a reminder of the risks of outsourcing your hosting. I still think the tradeoff is worth it for experimental products where you don't want to invest too…
Everyone hate spam. I don't object Rackspace to shut down an account that is obviously phishing/spam, but not take down as soon as they think there is an abuse. Grace period must be given, so the the site holder can respond.
I don't think it is possible for few-man startup can responds in 1 hours for 24x7. I would choose to use an alternative hosting that give a longer gracing period.
Re: Rely your web startup on Rackspace Cloud? Think again
#9This may sound contrived and sarcastic, but I assure you it is not. Try your best to get Robert Scoble's attention on this. Rackspace has tasked him with being an evangelist primarily focused on startups and bringing them into the Rackspace services. It's my understanding that things like this should be his primary concern. I could be mistaken, but I'm used to that. http://twitter.com/malbiniak/status/22672201225
Your middle paragraph is reasonable and a good idea. What's with the first and third?
first - didn't want to come off as "complain and your problem will be fixed." i never anticipated having it called reasonable.
third - second paragraph is my interpretation of a conversation i had with some people from rackspace and it could be wrong.
also, hello from minneapolis.
Re: Rely your web startup on Rackspace Cloud? Think again
#10I'm thinking Rackspace might well have been in the right on this one. If the customer was in fact phishing, Rackspace was well within their rights to shut down the account. It's really up to the application creator to prevent that abuse. That said, it's good to have a reminder of the risks of outsourcing your hosting. I still think the tradeoff is worth it for experimental products where you don't want to invest too…
Everyone hate spam. I don't object Rackspace to shut down an account that is obviously phishing/spam, but not take down as soon as they think there is an abuse. Grace period must be given, so the the site holder can respond. I don't think it is possible for few-man startup can responds in 1 hours for 24x7. I would choose to use an alternative hosting that give a longer gracing period.
> Grace period must be given, so the the site holder can respond.
Unfortunately, during that grace period, numerous people may be receiving spam emails directing them to the site, and some of those people may be naively entering their information ...
I really dislike the way most service providers and the like handle spam, but unfortunately, I too must side with Rackspace on this one. They simply can not afford to "wait and see" until the site owner responds, or provide a grace period while the site owner tries to figure things out.
Phishing attempts must be handled by site owners as though their server has just been compromised and someone is currently downloading the entire password database: the server must be shut down immediately, the problem fixed offline, and the server only brought back online once the issue is fixed.
Sorry. :-/