lick my balls nigga
Why I don't use my real photo when messaging with customers on my website
661–666 of 666 posts
Re: Why I don't use my real photo when messaging with customers on my website
#662Do YoU llkE tO eAt BaNaNaS?
Re: Why I don't use my real photo when messaging with customers on my website
#663I found this post deeply upsetting and alarming. I guess I am lucky that my co-founder and I run a B2B SaaS, and not a B2C company - in over two years of running a chat agent on our website and within our app, we have never had anything even close to this. Frankly, seeing the interactions on that blog post was like opening a door into some sort of hell hole. Maybe I lead some sort of cloistered life online, but I don…
> we have never had anything even close to this Have you confirmed this with your cofounder?
The other kind of problem women on the internet face is people assuming they haven't done obvious information gathering.
Re: Why I don't use my real photo when messaging with customers on my website
#664Earlier quoted context omitted.
Yes, I noticed that people hated when they thought they were talking to a bot. [This is Julia, the OC.] Sometimes I would respond to a sequence of four or five messages from a user, and they would immediately stop messaging, as if they didn’t realize a human was there. I tried that tactic for a while - a user would message me or Rachel some inappropriate demand and I would respond with “Absolutley not.” Many users wo…
Was thinking about this ... I reflexively hate bots, but it might be a UX thing -- maybe it's the popup. The pop diverts my attention from where I was looking on the site and feels like an intrusion. Same as if someone comes to your desk and grabs your mouse. So .. maybe an improvement would be to have a status-line or ticker-like text field that doesn't pop up or obscure any part of the underlying page design. Also,…
>Was thinking about this ... I reflexively hate bots, but it might be a UX thing -- maybe it's the popup. The pop diverts my attention from where I was looking on the site and feels like an intrusion. Same as if someone comes to your desk and grabs your mouse. So .. maybe an improvement would be to have a status-line or ticker-like text field that doesn't pop up or obscure any part of the underlying page design.
But it wasn't nearly as bad when the avatar was male or nonhuman.
Re: Why I don't use my real photo when messaging with customers on my website
#665Earlier quoted context omitted.
> One that had a referrer as a thread on Hacker News kept insisting I couldn't be a real person, and wanting me to do basic math like 2+3 "before he would talk to me." It was gross. I'm a bit confused, is this an example of harassment? I'd be pretty sure I was talking to a bot in one of those chat popups as well.
Maybe some context would help. Since I knew many of the folks visiting our website would assume our live chat was a chatbot, the initial message in our chat said "Hi, I'm Erica! I'm a real person, and one of the founders of [name of my company.] What questions can I answer for you today?" I put that in there specifically to circumvent people asking if this was a bot. The person who kept asking me to answer simple mat…
> I put that in there specifically to circumvent people asking if this was a bot.
Nice idea, but nothing prevents one from writing a bot that starts conversation with "I'm a real person" so that people would type their questions to a cheap bot instead of demanding to speak to an expensive human. Thus not all people trust this. Plus of course not all people read anything that is written as a chat header, because the assume it is a boilerplate filler like "we value your feedback and eager to help you" blah blah, no relation to my actual question so I won't read it.
That of course presents a problem - how do you prove you're human if a bot could always be doing the same thing? I don't really know :)
And yes, chatbot designers frequently use pictures of attractively looking women to make the customer more likely to engage with a bot. Which trains the users in a predictable way, unfortunately.
Re: Why I don't use my real photo when messaging with customers on my website
#666Earlier quoted context omitted.
> The only thing I disagree with is the assertion that women in tech (STEM?) have somehow different/worse experience than women in general. I'm not sure that's a statement I'd make. I don't think I know enough to say that. It's tempting to let myself get nerd-sniped into a longer, less productive discussion comparing different fields and pontificating on different possible causes, but then I'd be making the same mist…
It would be great to have guidelines prohibiting expressing and promoting damorish views here.
"damorish" views? I think that shows that you dont have a good understanding of them to begin with