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Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

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111–120 of 333 posts

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#111
post #21

I am guessing one of the reasons is probably the software selected... oracle

Oracle/PeopleSoft can do payroll for a defense contractor with tens of thousands of employees across multiple nations. I think proper configuration is what's lacking in this case.

Proper configuration, and proper business needs mapped, and no moving targets, and probably a lot more, we'd have to be on the project to know.

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#112

The name is just too perfect: https://www.amazon.com/Phoenix-Project-DevOps-Helping-Busine... To that point, I’m wondering if all IT initiatives codenamed “Phoenix” are doomed from the start, given that the implication is “let’s burn down everything we have that works, and rise anew from the ashes”...

Not just all IT initiatives - I just heard today that the project that would eventually create the Ford Pinto was also named Phoenix. (from Stuff You Should Know podcast)

The Pinto was a good car, though, even with the one design flaw that was actually the result of both best practices for the time and a lack of regulation. Except for that, the Pinto was a landmark subcompact car.

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#113

> The project was meant to save costs by firing 1,200 employees handling payroll at various departments around the country and replacing them with about 500 people in a centralized location using Phoenix to handle most of the government’s payroll needs. > The government will spend C$431 million to keep the program running in the near term, on top of C$460 million already spent to put Phoenix in place and fix the prob…

> Maybe there should be some kind of advisory board system

Committees are a bad way to solve a problem of mis-aligned interests.

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#114

> The project was meant to save costs by firing 1,200 employees handling payroll at various departments around the country and replacing them with about 500 people in a centralized location using Phoenix to handle most of the government’s payroll needs. > The government will spend C$431 million to keep the program running in the near term, on top of C$460 million already spent to put Phoenix in place and fix the prob…

> I guess IBM didn't. Or maybe they didn't care?

I think from the perspective of IBM, this contract has been good. They made way more from the Canadian government than they initially estimated the contract to be.

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#115
post #38

Reminiscent of the state of Indiana's lawsuit against IBM for allegedly botching a project to automate the state's welfare system — lots of finger-pointing on both sides; the trial court's 65-page decision started out with the words, "Neither party deserves to win this case" [0]. The case has been up to the Indiana Supreme Court already [1]; on remand last summer, the trial court found that IBM is liable for USD $128…

Sometimes, you just gotta love the judges that handle these cases. The first 7 words you quoted plus the ensuing judgement are written very well.

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#116
post #23

Not having ever worked on anything like this, the death knell for these projects must be the inability to ever reduce functionality into a reasonable core set. Basically the 80/20 rule but where there are practically an infinite number of edge cases that stretch the project on indefinitely? You could serve 80% of the payroll burden with software that cost $10m. 90% coverage costs $100m. 98% costs $1,000m. And 100% co…

Basically the 80/20 rule but where there are practically an infinite number of edge cases that stretch the project on indefinitely?

Zeno's Featureset

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#117
post #105

Earlier quoted context omitted.

Hah! I make this joke all the time with friends. I have literally been on three different failed projects named ‘Phoenix’

Why did they fail?

Well, one possibility is that I am the common factor in all of my bad relationships. But another possibility is that projects tend to get named 'Phoenix' for a reason, and that just as in real life, it's pretty hard to successfully be reborn from a pile of ashes.

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#118

> The project was meant to save costs by firing 1,200 employees handling payroll at various departments around the country and replacing them with about 500 people in a centralized location using Phoenix to handle most of the government’s payroll needs. > The government will spend C$431 million to keep the program running in the near term, on top of C$460 million already spent to put Phoenix in place and fix the prob…

Turns out, software takes a lot of time and money to build. Who knew? I guess IBM didn't. Or maybe they didn't care?

Oh they knew, and they cared... about the money

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#119

It's been a long time since I've heard about any successful projects coming out of IBM's consulting and services businesses. Mostly it's one headline after another like this- "Billion dollar project scrapped". How much longer can they keep coasting on the reputation of what was, if we're being honest, a completely different business that just happened to have the same name?

You don't hear about successful projects. They don't make news stories.

I've done a ton of projects in consulting, not IBM, but you've never heard of any of them, because they worked, and the customer was happy (although maybe some delays, or other randomness.)

It's self selecting that news is about massive failures.

Re: Canada to Scrap IBM Payroll Plan Gone Awry Costing $1B

#120

The whole big 4 IT consulting industry needs to die a swift death. It's basically institutionalized corruption. Overbill the client, under deliver with shoddy products made overseas, get that vendor lock in and watch the money flow in. The cost savings are largely an illusion sold by false promises of a better world.

I agree. I worked for the Fed for 6 years. I used software that often didn't work. I'd look in the HTML comments, and oftentimes they were not in English.

These big IT firms sell a premium on top of what the very best US-based development shops would charge, and then outsource it to the cheapest bidder overseas. It's a scam. I don't blame the overseas teams. They are getting paid a fraction of what they should be. So there's probably a lot of junior developers working on this stuff.

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