Earlier quoted context omitted.
> It's also extremely hard to estimate so gets avoided in scrum. So, one more time Scrum seems to be unable to support actual development needs.
The inability to justify time spent in Scrum doesn't make the time not get spent, it just gets hidden, defeating the whole point. I abhor Scrum, but I would also argue that in this case the development task weight just gets inflated for "unknowns" on the task.Instead of a 5 maybe it's an 8, or whatever.
I mean... 3 points: dealing with ticketing system. 5 points: looking into bugs/issues which will become new tickets. 5 points: taking questions and talking process on other people's tickets.
The list goes on. I like agile, and I don't hate Scrum, but it's unpleasantly easy to end up running a planning/scheduling process which is completely distinct from one's actual schedule.