Earlier quoted context omitted.
Do you really need a technical background or some sort of college training to find the File > Save As > PDF option?
Using File -> Save As -> PDF requires several skills Window management in Windows GUI: 1. Usage of File Menu and/or Ribbon Menu 2. Knowledge of Word's PDF integration File System knowledge: 1. What a "file" is 2. What "file formats" are 3. What a PDF is 4. That a word document can be saved or printed as a PDF Etc etc etc I work with non-technical folks all the time and printing/saving as PDF comes up often. Usually i…
He knew enough to attach the file to an e-mail and send it to someone else asking for a PDF version. So the only piece of missing knowledge here appears to be finding the option in word's menus.