How Dropbox handles downgrades
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How Dropbox handles downgrades
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Re: How Dropbox handles downgrades
#2Thank you for posting this. I have been putting off downgrading my Dropbox account because I thought it would be painful. Now I'll just go do it.
Re: How Dropbox handles downgrades
#3How Dropbox makes customers jump through sales hoops before doing what they actually want.
Re: How Dropbox handles downgrades
#4How Dropbox makes customers jump through sales hoops before doing what they actually want.
True, but clicking the button is still easy
What is not clear is what happens if you're using more than 2GB of space and downgrade
Re: How Dropbox handles downgrades
#5It is also interesting how the handle forced downgrades. I just lost some GBs from previous promotions (like Dropbox Campus Cup) and are now stuck with the following situation:
- all files are still there, downloads are possible
- they disabled syncing between devices and sharing
- in case of upgrading to a paid plan I can continue as before
Re: How Dropbox handles downgrades
#6How Dropbox makes customers jump through sales hoops before doing what they actually want.
True, but clicking the button is still easy What is not clear is what happens if you're using more than 2GB of space and downgrade
It's shown in that screenshot in the "Overcoming your objection" section of the article, next to the fish tank graphic:
"If you've already reached your quota, this means that: * Your Dropbox will stop syncing * You won't be able to add any new files to your Dropbox * You can't restore any files removed from your Dropbox"
Re: How Dropbox handles downgrades
#7Audible has something similar: they require that you use up all your credits before cancellation is even possible, so that is obstacle #1. Then they ask for reason and sub-reason, and give you either a $20 coupon if you say the reason is because it's too expensive, or a 3 months praise on your account if you say you can't catch up to one book a month.
Pretty clever. But having to choose 6 books immediately at the point of cancellation sucks
Re: How Dropbox handles downgrades
#8It is also interesting how the handle forced downgrades. I just lost some GBs from previous promotions (like Dropbox Campus Cup) and are now stuck with the following situation: - all files are still there, downloads are possible - they disabled syncing between devices and sharing - in case of upgrading to a paid plan I can continue as before
I can't really imagine a better solution though. Is there any grace period? I assume you can delete files and directories to get below your quota.
Re: How Dropbox handles downgrades
#9How Dropbox makes customers jump through sales hoops before doing what they actually want.
True, but clicking the button is still easy What is not clear is what happens if you're using more than 2GB of space and downgrade
I was expecting more description of the data workflow.
I tested a bit as it’s not completely described and it seems like you don’t lose data, but can’t write unless you upgrade again.
Re: How Dropbox handles downgrades
#10How Dropbox makes customers jump through sales hoops before doing what they actually want.
Agreed. While this is better than many services, which make it easy to upgrade on the web but impossible to cancel without a phone call, it is still user hostile.