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The new breed of chatbot talks more like a human, but that is not always good

nytimes.com

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Re: The new breed of chatbot talks more like a human, but that is not always good

#8
"Let's stupidify a machine that can easily give you exact answers with all the impreciseness and ambiguity of human language."

That basically sums up what I think of these things. They're a horrible substitute for existing UI, and even worse for things that really require a real human.

Re: The new breed of chatbot talks more like a human, but that is not always good

#9
post #6

Well, I think chatbots are good for marketers and online sales companies.

I think it is junk technology for consumers/anyone that has to interact with them

Paradoxically it's the future of customer support and what we are observing is an early stage. A few tweaks and semantic advances in deep learning here and there, and a regular person would be happy to interact with them for stuff like getting more info about their order, specs and availability of the product etc.

Re: The new breed of chatbot talks more like a human, but that is not always good

#10
post #9
post #6

Earlier quoted context omitted.

I think it is junk technology for consumers/anyone that has to interact with them

Paradoxically it's the future of customer support and what we are observing is an early stage. A few tweaks and semantic advances in deep learning here and there, and a regular person would be happy to interact with them for stuff like getting more info about their order, specs and availability of the product etc.

Why can’t these things be shown through the UI?
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