This is the excerpt I've seen being tweeted about this piece: At the same time, her defenders say, Harvey has been forced to clean up a mess that Twitter should have fixed years ago. Twitter’s backend was initially built on Ruby on Rails, a rudimentary web-application framework that made it nearly impossible to find a technical solution to the harassment problem. If Twitter’s co-founders had known what it would becom…
The most charitable interpretation I can come up with is that this is a distortion of someone claiming that they couldn't build better anti-harassment tools because of excessive technical debt and maybe a lack technical acumen or focus.
Whoever was quoted has precisely Zero current understanding of moderation and the challenges it faces.
And worse - they haven't reflected on what "technical acumen" resulting on anti-harassment tools means.
Effective anti harassment tools can suss out intent, and by nature are also censorship tools.
Effective tools which can identify intent are so far past invasion of privacy, that they may as well be categorized as assaults on specific ideas.
If twitter does come up with this magical tool, then it's a sure bet that other nation states will also have this magic algorithm.
This rule applies to all lesser tools for "anti-harassment".
The solution sadly IS hiring more moderators, and journalists vetting.
Which I suspect is impossible at the scale and message type twitter operates on.