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Why I don't use my real photo when messaging with customers on my website

kapwing.com

41–50 of 666 posts

Re: Why I don't use my real photo when messaging with customers on my website

#41
Since the post is framed as a gender issue, let me offer another view that I think is evidently good to remember in the conversation: according to studies, men are more likely to experience online harrasment [1].

[1] http://www.pewinternet.org/2017/07/11/online-harassment-2017...

Re: Why I don't use my real photo when messaging with customers on my website

#42
post #6

I always assumed these messages were automated helper bots, I didn't realize they are people on the other end. Now I feel a little bad about being so curt when I use them like I'm searching an FAQ.

I would wager most people would think these are bots, especially when photos are used. Internet users are a little too accustomed to stock photos of happy company employees gathering and customer support smiling for the camera.

Then they want to see how the bot responds to stupid memes.

Re: Why I don't use my real photo when messaging with customers on my website

#43
post #30
post #11

Earlier quoted context omitted.

Its more than sexism. It's misogyny. Or sarcastic emulation of misogyny, for trolling. Which has the same impact on targets. However, it's hard to know how prevalent these attitudes and behavior are. Because observations aren't independent. One asshole posts on some chan about a fun target, and then his friends compete with each other. And it could even be scripted.

> misogyny I keep seeing this word being used, and I don't think it's apt. I don't think we're seeing "dislike of, contempt for, or ingrained prejudice against women", much less "hatred of women". I think it's much closer to the truth to say that people everywhere are extremely interested in and enamored of women, but that women provide some kind of easy target for expression of bad feelings or trolling. As a former…

>A guy would just laugh at those "mean" comments.

>People love women

What are these statements based on?

Meanwhile, the vast majority of domestic violence victims, and the victims of murders where the assailant was in a relationship with the murderer, are women. This idea that "people love women" is not reality based.

Plenty of men have spoken out about how toxic and awful online culture can be. It's not too hard to find examples.

Re: Why I don't use my real photo when messaging with customers on my website

#44
post #33

I can't relate to her post. We use on purpose attractive female profiles for our support chat avatars (our product is a SaaS) and the cases where a user behaves like this are 0.5% and for us not a problem at all, we just ignore them. FYI, we tested a while different pics, female, male, average looking, good looking and we just got the best conversion rates with the above mentioned.

I guess that the “video-meme” demographics is quite different than yours. Which type of SaaS is it?

Re: Why I don't use my real photo when messaging with customers on my website

#45

It may also be that people are more likely to assume it's a bot if it's a female, given that almost all chat bots claim to be female.

I don't want to trivialize the misogyny and sexism that shines through in the behavior you're seeing, but I think this is a big part of it. By now many users assume that any unsolicited message from a female is a bot, phishing, or both. Definitely becomes a problem when you're an actual person just trying to engage your users.

Re: Why I don't use my real photo when messaging with customers on my website

#46
post #14

These chat messenger pop-ups can be quite annoying, the example on the site mentioned is typically 'in your face'. What's particularly frustrating with this one is that there is already a prominent speech bubble icon in the corner of the screen that suggests they have a chat feature - if I want it. It doesn't need to crack open after a second and slap me. I am not defending the obvious misogyny here but I think an ex…

> but I think an experiment that starts out by peeing off its subjects

Nobody gave a shit when it was the dude or the cat. This whataboutism is absolutely mind-blowing to me.

Re: Why I don't use my real photo when messaging with customers on my website

#47
post #21
post #14

These chat messenger pop-ups can be quite annoying, the example on the site mentioned is typically 'in your face'. What's particularly frustrating with this one is that there is already a prominent speech bubble icon in the corner of the screen that suggests they have a chat feature - if I want it. It doesn't need to crack open after a second and slap me. I am not defending the obvious misogyny here but I think an ex…

That and the target audience.

Yeh, if it had been framed as "we dealt with Meme makers and low and behold, the 13-30 year old men that used it made lewd, crude and frankly misogynist comments!" would anyone have been surprised?

Re: Why I don't use my real photo when messaging with customers on my website

#48
post #6

I always assumed these messages were automated helper bots, I didn't realize they are people on the other end. Now I feel a little bad about being so curt when I use them like I'm searching an FAQ.

Yes, I noticed that people hated when they thought they were talking to a bot. [This is Julia, the OC.] Sometimes I would respond to a sequence of four or five messages from a user, and they would immediately stop messaging, as if they didn’t realize a human was there. I tried that tactic for a while - a user would message me or Rachel some inappropriate demand and I would respond with “Absolutley not.” Many users would stop messaging, but some would get even more fired up and become really aggresssive or threatening.

So I stopped responding to any message that was inappropriate, mean, or nonsense. It’s a waste of time and energy when you’re trying to grow the company.

Re: Why I don't use my real photo when messaging with customers on my website

#49

It may also be that people are more likely to assume it's a bot if it's a female, given that almost all chat bots claim to be female.

Not only that but if the image is of a swimsuit model I would absolutely assume its fake.

Re: Why I don't use my real photo when messaging with customers on my website

#50
post #37
post #2

How many more instances of this happening do we need before people believe there's actually a problem in society surrounding sexism? Honestly I expect to see equivocation more than indictment in the comments section here.

Perhaps because according to studies men are actually more likely to experience online harrasment? http://www.pewinternet.org/2017/07/11/online-harassment-2017...

Your interjection here isn't answering a question I asked. Are you saying that because men are more likely to face harassment, that women are not harassed more when they present as women online?
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