Why I don't use my real photo when messaging with customers on my website

How many more instances of this happening do we need before people believe there's actually a problem in society surrounding sexism? Honestly I expect to see equivocation more than indictment in the comments section here.

But Eric and Kapwing Team got significantly less of the anonymous hate than the two women.

I always assumed these messages were automated helper bots, I didn't realize they are people on the other end. Now I feel a little bad about being so curt when I use them like I'm searching an FAQ.

Yeah, recently I have seen the other side of one of those tools, I felt like Dorothy pulling the curtain.

After reading through the entire post, what I found lacking is a break down of what percentage of actual visitors & unique message senders were abusive.

It appears to be extraorinarily low. One in a thousand visitors or so. There's no question she was being abused because she was a woman. From what I can tell by their stats, that abuse appears to be coming from literally a handful of bad actors over a month's time, with many of the messages deriving from single persons.

So the question is: how do you deal with one bad person out of a thousand? I can't imagine there's any scenario, any technical implementation, that can eliminate abuse down much further than that no matter what you do. If you assume that even 1 in 100 men are going to be assholes, abusive, whatever, it's nearly impossible to stop them from behaving badly. You can take action after the fact, including in both anonymous and registered account situations. I also see no cultural scenario where you can pre-emptively stop that guy from being an asshole until he identifies himself through behavior.

One consideration would be pre-screening the chat for abusive language, abusive actors. That might catch a couple of the particularly bad examples. When a post is sent, you have to check it before it reaches the support agent. That's not difficult to do, except in the most heavily dodged scenarios of character replacement (s3x etc., some of which can still be pretty easily caught). Monsters will be monsters, there are at least a few options for dealing with them.