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The unnecessary demise of Barnes and Noble

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Re: The unnecessary demise of Barnes and Noble

#11
So the bigger question, if this trend continues and B&N goes the way of Borders ... what happens to all your Nook purchases?

I only have 2 or 3, but I feel like I need to figure out how to rip the DRM off and export all my highlights/notes sooner rather than later.

Re: The unnecessary demise of Barnes and Noble

#12
post #3

In Canada, Indigo is a chain of bookstores just like B&N. To counter the threat of Amazon, they have dedicated a large amount of their stores’ square footage to a lifestyle concept that sells aesthetically pleasing stationery, home goods, and gifts. AFAICT this has allowed them to keep afloat and they do still sell quite a bit of books.

A quarter of B&N now devoted to toys. They also earn more in their cafe than they probably do selling books.

Re: The unnecessary demise of Barnes and Noble

#13
post #6

I was out shopping 3-4 days before Christmas this year, and happened to be near a Barnes and Noble so figured I'd grab a copy of a magazine I've been wanting to read for a while. Grabbed the magazine, wandered the aisles a bit and picked up another book then went to check out. Basically I was their marketing department's dream - walk-in traffic coming to buy something cheap and specific who made an impulse retail buy…

This makes me wonder why physical retail stores don't follow Apple's approach by developing an app so shoppers can self-check out.

Because it takes more than just an app. Plus, that app isn't that easy.

Re: The unnecessary demise of Barnes and Noble

#14

I remember back when Circuit City fired all of its floor staff and replaced them with entry level (and bottom run wage) workers. Oddly, they went out of business not long after that. You can't race to the bottom in retail, the bottom is already taken by walmart and online stores (like amazon). You can't be cheaper or more convenient, you need to offer something they don't. For bookstores that means you have to have g…

> You can't race to the bottom in retail, the bottom is already taken by walmart and online stores (like amazon). You can't be cheaper or more convenient, you need to offer something they don't. For bookstores that means you have to have good selection, a good environment, author signing/speaking events, and so forth.

I made the effort to visit a B&N earlier this month because I was looking for good translations of texts from Ancient Greece (Homer, Herodotus). I wanted the ability to compare different books to determine what I would actually enjoy reading, as opposed to trusting online reviews. There were two options for each. Herodotus sort of makes sense, but Homer ought to have several translations. It’s considered a masterpiece, after all.

This was probably the final visit to a chain bookstore for me. I will still pop into mom and pop shops on occasion just to browse, but I no longer believe that I can find the things I want in a megastore.

Re: The unnecessary demise of Barnes and Noble

#15
post #6

I was out shopping 3-4 days before Christmas this year, and happened to be near a Barnes and Noble so figured I'd grab a copy of a magazine I've been wanting to read for a while. Grabbed the magazine, wandered the aisles a bit and picked up another book then went to check out. Basically I was their marketing department's dream - walk-in traffic coming to buy something cheap and specific who made an impulse retail buy…

This makes me wonder why physical retail stores don't follow Apple's approach by developing an app so shoppers can self-check out.

They’ve been chasing cost reduction for many years, reducing investment in total and in that specific case I’d bet they have considerable worries about shoplifting.

Re: The unnecessary demise of Barnes and Noble

#16
post #6

I was out shopping 3-4 days before Christmas this year, and happened to be near a Barnes and Noble so figured I'd grab a copy of a magazine I've been wanting to read for a while. Grabbed the magazine, wandered the aisles a bit and picked up another book then went to check out. Basically I was their marketing department's dream - walk-in traffic coming to buy something cheap and specific who made an impulse retail buy…

This happens in a lot of places. The shopping experience may be nice but the actual payment experience is atrocious. Honestly if I have to wait more than 10 minutes to pay for something, I just don't buy anything, or purchase online instead. Even if there are long queues, there are many ways you could improve the experience - for example get an automatic ticket to get "in line" in the system, and get called when it's your turn - at the same time you can continue looking at more items instead of wasting your time in line.

Re: The unnecessary demise of Barnes and Noble

#17
post #6

I was out shopping 3-4 days before Christmas this year, and happened to be near a Barnes and Noble so figured I'd grab a copy of a magazine I've been wanting to read for a while. Grabbed the magazine, wandered the aisles a bit and picked up another book then went to check out. Basically I was their marketing department's dream - walk-in traffic coming to buy something cheap and specific who made an impulse retail buy…

But the rest of the year, the stores are empty. Which validated the company's decision: why have a bunch of full time employees, when what it really needs is part time and flexible employees to handle holiday surges (probably caused by waiting for Amazon shipping to not be an option).

Re: The unnecessary demise of Barnes and Noble

#18
post #3

In Canada, Indigo is a chain of bookstores just like B&N. To counter the threat of Amazon, they have dedicated a large amount of their stores’ square footage to a lifestyle concept that sells aesthetically pleasing stationery, home goods, and gifts. AFAICT this has allowed them to keep afloat and they do still sell quite a bit of books.

As far as I've seen, every chain bookstore has tried this, and most have subsequently gone belly up. It's a little like RadioShack going into cellphones. Maybe you can keep your head above water for a minute, but there's an existential risk in pivoting away from your raison d'etre.

Re: The unnecessary demise of Barnes and Noble

#19
post #17
post #6

I was out shopping 3-4 days before Christmas this year, and happened to be near a Barnes and Noble so figured I'd grab a copy of a magazine I've been wanting to read for a while. Grabbed the magazine, wandered the aisles a bit and picked up another book then went to check out. Basically I was their marketing department's dream - walk-in traffic coming to buy something cheap and specific who made an impulse retail buy…

But the rest of the year, the stores are empty. Which validated the company's decision: why have a bunch of full time employees, when what it really needs is part time and flexible employees to handle holiday surges (probably caused by waiting for Amazon shipping to not be an option).

Institutional knowledge and loyalty. Your entire staff can’t be flex workers if you expect customers to be treated properly (see: Apple retail for how it’s done well).

Even still, see how Amazon’s flex/contractors handle deliveries (ie atrociously, as there is no incentive to care) vs UPS (a union shop).

You have to align incentives. Your employees’ success is your success. Otherwise, close up shop and go home. You’ve already lost.

Re: The unnecessary demise of Barnes and Noble

#20
post #3

In Canada, Indigo is a chain of bookstores just like B&N. To counter the threat of Amazon, they have dedicated a large amount of their stores’ square footage to a lifestyle concept that sells aesthetically pleasing stationery, home goods, and gifts. AFAICT this has allowed them to keep afloat and they do still sell quite a bit of books.

A quarter of B&N now devoted to toys. They also earn more in their cafe than they probably do selling books.

Is this a fact or something you just assume?
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