It's refreshing to notice that in the typical italian political climate of general incompetence, there are still people who do a good job.
You are right in the first part (I'm italian). Regarding people doing a good job, I don't know if this is the case. I tried to use this service (just to see how it works), and: - "anonymous reports will be considered only in particular cases" (!) - you cannot report if you are a private person/company - you have no kind of legal counseling / protection - other limitations I'm not sure if it was designed to get actual…
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This said, the issue revolves more generally about the Italian Law, anonymous reports have much lesser credit/relevance than signed ones (this is understandable).
Besides the internet/modern way, the concept of "esposto anonimo" (anonymous report ) is well planted in the Law, but has very low "relevance", basically if you send one you are just suggesting the Authority to look in a certain direction, but there is no guarantee whatever that they will do so.